Restaurant Floor Manager

seaportdevelopmentholdings; New York (NY); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision coverage

401(k) with company match

Life insurance

Generous paid time off

Free family meal

50% employee discount

Referral bonus program

Résumé du poste

The Fulton, located in the Seaport District, seeks a Restaurant/Floor Manager to oversee daily dining-room operations, supervise front-of-house staff, and uphold high service standards. Reporting to the General Manager, you will lead guest experiences, manage schedules, and partner with the kitchen to ensure timely, quality service.

Ideal candidates bring at least two years of fine-dining, high-volume leadership, strong organizational skills, and a team-oriented mindset.

Qualifications

• Two years' experience in a fine dining, high-volume setting.
• Ability to uphold guest service standards at all times.
• Strong organizational and multitasking skills with attention to detail.
• Excellent interpersonal and leadership abilities.

Responsabilités

• Support the General Manager and Assistant General Manager in daily operations.
• Supervise line staff and maintain positive working relationships.
• Assist with recruiting, hiring, scheduling, mentoring and training of hourly employees.
• Monitor compliance with liquor regulations and safety guidelines.
• Maintain front-of-house staff schedules and duties.
• Collaborate with kitchen staff on food presentation and timely preparation.
• Ensure exceptional guest service and address complaints promptly.
• Track inventories, budgets, and financial reports to identify cost-saving opportunities.
• Manage deliveries and verify product quality and quantity.
• Prepare menus and manage food utilization based on guest counts and costs.

Connaissances

Fine dining experience

Staff supervision

Guest service standards

Interpersonal skills

POS literacy

Team leadership

Outils

POS systems

Description du poste

ABOUT THE BRAND

Nestled along the waterfront in the Seaport, The Fulton draws inspiration from the storied history of the former Fulton Fish Market-a place that captured the chef's heart back in 1986. The menu highlights the finest ingredients from the ocean and beyond, honoring tradition with a modern touch. With sweeping views of the Brooklyn Bridge and an inviting outdoor patio, The Fulton delivers a dining experience that feels both quintessentially in New York and refreshingly serene. As part of Seaport Entertainment Group, The Fulton also offers abundant opportunities for professional growth within a dynamic and evolving hospitality network-where talent is nurtured and careers can thrive within a culture of excellence.

About the Role

Seaport Entertainment is looking for a Restaurant/Floor Manager to be based in The Fulton. Reporting directly to the General Manager, this role is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant.

What You Will Do

• Supporting the General Manager and Assistant General Manager in running the daily operations of the restaurant




• Supervise line level staff, establishing positive working relationships.




• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.




• Monitor employee and guests' activities to ensure liquor regulations are followed.




• Establish standards for personnel performance and guests' service.




• Maintain front-of-house staff schedule and assign duties.




• Partner with the kitchen staff to ensure proper food presentation and timely preparation.




• Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.




• Maintain and keep record of food and equipment inventories.




• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.




• Keep records required by government agencies regarding sanitation or food subsidies.




• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.




• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.




• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.




• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.




• Knowledge and ability to follow all DOH and safety guidelines.




• Follow all company policies, procedures, and guidelines.




• Perform all other tasks as duties as assigned and/or per business need.

About You

• A minimum of two years' experience in a fine dining, high volume setting




• Strong experience in upholding guest service standards




• Organization and multi-tasking skills with attention to detail




• POS and computer literate with the ability to learn and adapt to using all programs.




• Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience.




• Professional demeanor, polished appearance with the ability to exceed guest's expectations.




• Ability to work in an ever-changing environment.




• Ability to work both independently and in a team environment.




• Strong work ethic and customer-focused approach




• Must be passionate, entrepreneurial, and dedicated to success.




• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

Physical Requirements

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.




• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.




• Ability to lift and carry items weighing 50 pounds on a regular basis.




• Ability to stand for prolong periods of time.




• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.




• Climbing steps regularly.

Compensation: $70k - $80k

OUR BENEFITS

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage




• 401(k) with company match contributions




• Life insurance coverage




• Generous paid time off policy




• Free family meal




• 50% employee discountat our businesses




• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an \"all-inclusive\" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.