Restaurant Floor Manager

Seaport Entertainment Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance coverage

Generous paid time off

Free family meal

50% employee discount at our venues

Employee referral bonus program

Job summary

The Fulton, part of Seaport Entertainment Group, is seeking a Restaurant/Floor Manager based in New York to oversee daily front-of-house operations, maintaining high service standards and ensuring a seamless guest experience.

Reporting to the General Manager and Assistant General Manager, you will lead staff, coordinate with the kitchen, manage schedules, handle guest concerns, and monitor inventories and compliance with safety and liquor regulations.

Qualifications

• A minimum of two years’ experience in a fine dining, high volume setting.
• Strong experience upholding guest service standards.
• Excellent organization and multi-tasking skills with attention to detail.
• POS and computer literacy with the ability to learn and adapt to using all programs.
• Strong interpersonal and collaboration skills with a demonstrated high degree of emotional intelligence.

Responsibilities

• Support the General Manager and Assistant General Manager in running daily operations of the restaurant.
• Supervise line-level staff, establishing positive working relationships and managing scheduling and training.
• Monitor liquor regulations and compliance.
• Maintain front-of-house staff schedules and assign duties.
• Coordinate with kitchen staff for food presentation and timely preparation.
• Ensure positive guest service, respond to complaints and convert dissatisfied guests into return guests.
• Maintain inventory records for food and equipment and review budgets and financial reports.
• Plan menus and food utilization based on guest numbers and costs.
• Follow DOH and safety guidelines and company policies.

Skills

Staff management

Guest service standards

Organization

Multitasking

Interpersonal skills

POS systems

Written and verbal communication

Emotional intelligence

Tools

POS systems

Job description

ABOUT THE BRANDNestled along the waterfront in the Seaport, The Fulton draws inspiration from the storied history of the former Fulton Fish Market—a place that captured the chef’s heart back in 1986. The menu highlights the finest ingredients from the ocean and beyond, honoring tradition with a modern touch. With sweeping views of the Brooklyn Bridge and an inviting outdoor patio, The Fulton delivers a dining experience that feels both quintessentially in New York and refreshingly serene. As part of Seaport Entertainment Group, The Fulton also offers abundant opportunities for professional growth within a dynamic and evolving hospitality network—where talent is nurtured and careers can thrive within a culture of excellence.About the RoleSeaport Entertainment is looking for a Restaurant/Floor Manager to be based in The Fulton. Reporting directly to the General Manager, this role is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant.What You Will DoSupporting the General Manager and Assistant General Manager in running the daily operations of the restaurantSupervise line level staff, establishing positive working relationships.Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.Monitor employee and guests’ activities to ensure liquor regulations are followed.Establish standards for personnel performance and guests’ service.Maintain front-of-house staff schedule and assign duties.Partner with the kitchen staff to ensure proper food presentation and timely preparation.Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.Maintain and keep record of food and equipment inventories.Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.Keep records required by government agencies regarding sanitation or food subsidies.Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.Knowledge and ability to follow all DOH and safety guidelines.Follow all company policies, procedures, and guidelines.Perform all other tasks as duties as assigned and/or per business need.About YouA minimum of two years’ experience in a fine dining, high volume settingStrong experience in upholding guest service standardsOrganization and multi-tasking skills with attention to detailPOS and computer literate with the ability to learn and adapt to using all programs.Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience.Professional demeanor, polished appearance with the ability to exceed guest's expectations.Ability to work in an ever-changing environment.Ability to work both independently and in a team environment.Strong work ethic and customer-focused approachMust be passionate, entrepreneurial, and dedicated to success.Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.Physical RequirementsAbility to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.Ability to lift and carry items weighing 50 pounds on a regular basis.Ability to stand for prolong periods of time.Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.Climbing steps regularly.Compensation: $70k – $80kOUR BENEFITSTaking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:Medical, dental & vision coverage401(k) with company match contributionsLife insurance coverageGenerous paid time off policyFree family meal50% employee discount at our businessesA robust employee referral bonus programGROWTH OPPORTUNITIESTo us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.NOTICE TO THIRD PARTY AGENCIESPlease note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.