Host

Seaport Entertainment Management, LLC; New York (NY); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match contributions

Life insurance coverage

Generous paid time off policy

Free family meal

50% employee discount at our businesses

Robust employee referral bonus program

Job summary

Seaport Entertainment Management, LLC in New York is seeking a Host for The Fulton restaurant. This role involves greeting guests, managing waitlists, and ensuring efficient service.

The ideal candidate has over a year of experience in a similar environment, strong interpersonal skills, and a passion for customer service. The position offers $18 – $24 per hour, medical benefits, and a 401(k) plan.

Qualifications

• 1+ year of host experience in a fine dining, high volume setting.
• Positive and friendly attitude, with a passion for delivering exceptional customer service.
• Professional appearance and demeanor.

Responsibilities

• Warmly welcome guests upon arrival and manage the waitlist.
• Handle reservations and maintain an organized system for table turnover.
• Communicate effectively with restaurant staff to coordinate seating.

Skills

Interpersonal skills

Communication skills

Organizational abilities

Customer service

Flexibility

Job description

About the Role

Seaport Entertainment is looking for a Host to be based in The Fulton. Reporting directly to the General Manager, this role is responsible for welcoming and greeting guests to the restaurant and ensuring that they are seated and receive attentive service.

What You Will Do

• Warmly welcome guests upon arrival, manage the waitlist efficiently, and escort them to their designated tables, providing a positive first impression.
• Handle reservations, confirm bookings, and maintain an organized system to optimize table turnover and accommodate guest preferences.
• Effectively communicate with the restaurant staff to coordinate seating arrangements, manage guest flow, and address any special requests or considerations.
• Assist guests with inquiries, provide information about the menu, and offer guidance on restaurant policies to ensure a seamless dining experience.
• Keep the host/hostess station and waiting area tidy, contributing to the overall cleanliness and attractiveness of the restaurant.
• Address guest concerns or issues with professionalism and tact, seeking assistance from management when needed to ensure customer satisfaction.
• Handle multiple tasks simultaneously, such as answering phones, managing reservations, and coordinating with servers, while maintaining a positive and composed demeanor.
• Promote special events, menu items, or promotions to guests, contributing to increased sales and overall customer enjoyment.
• Work collaboratively with the serving staff, kitchen team, and management to facilitate a smooth and efficient dining service.

About You

• 1+ year of host experience in a fine dining, high volume setting.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to remain calm under pressure and manage waitlist dynamics effectively.
• Positive and friendly attitude, with a passion for delivering exceptional customer service.
• Familiarity with reservation systems and basic restaurant operations is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.
• Professional appearance and demeanor.

Physical Requirements

Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for prolonged periods of time.

Compensation

$18 – $24 per hour

Benefits

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• Robust employee referral bonus program