Fine Dining Floor Manager - Guest Experience Leader

Seaport Entertainment Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance coverage

Generous paid time off

Free family meal

50% employee discount at our venues

Employee referral bonus program

Job summary

The Fulton, part of Seaport Entertainment Group, is seeking a Restaurant/Floor Manager based in New York to oversee daily front-of-house operations, maintaining high service standards and ensuring a seamless guest experience.

Reporting to the General Manager and Assistant General Manager, you will lead staff, coordinate with the kitchen, manage schedules, handle guest concerns, and monitor inventories and compliance with safety and liquor regulations.

Qualifications

• A minimum of two years’ experience in a fine dining, high volume setting.
• Strong experience upholding guest service standards.
• Excellent organization and multi-tasking skills with attention to detail.
• POS and computer literacy with the ability to learn and adapt to using all programs.
• Strong interpersonal and collaboration skills with a demonstrated high degree of emotional intelligence.

Responsibilities

• Support the General Manager and Assistant General Manager in running daily operations of the restaurant.
• Supervise line-level staff, establishing positive working relationships and managing scheduling and training.
• Monitor liquor regulations and compliance.
• Maintain front-of-house staff schedules and assign duties.
• Coordinate with kitchen staff for food presentation and timely preparation.
• Ensure positive guest service, respond to complaints and convert dissatisfied guests into return guests.
• Maintain inventory records for food and equipment and review budgets and financial reports.
• Plan menus and food utilization based on guest numbers and costs.
• Follow DOH and safety guidelines and company policies.

Skills

Staff management

Guest service standards

Organization

Multitasking

Interpersonal skills

POS systems

Written and verbal communication

Emotional intelligence

Tools

POS systems

Job description

The Fulton, part of Seaport Entertainment Group, is seeking a Restaurant/Floor Manager based in New York to oversee daily front-of-house operations, maintaining high service standards and ensuring a seamless guest experience.

Reporting to the General Manager and Assistant General Manager, you will lead staff, coordinate with the kitchen, manage schedules, handle guest concerns, and monitor inventories and compliance with safety and liquor regulations.