Restaurant & F&B Operations Lead

INTERCONTINENTAL KANSAS CITY COUNTRY CLUB PLAZA; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management’s Kansas City property is seeking a seasoned Food & Beverage leader to oversee restaurant, room service and lounge operations. You will greet guests, supervise staff, and ensure service quality align with brand standards.

Responsibilities include coordinating front and back-of-house, maximizing sales opportunities, maintaining profitability, and driving guest satisfaction through attentive service and compliance with safety standards.

Qualifications

• Thorough knowledge of Food outlet operations including foods, supervisory aspects, service techniques, and guest interaction.
• Knowledge of liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card
• Ability to work under pressure and deal with stressful situations during busy periods.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Responsibilities

• Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards.
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.
• Ensure Team Members maximize all sales opportunities.
• Ensure Team Members consistently maintain brand standards and high levels of customer service.
• Handle all customer inquiries in an appropriate and professional manner.

Skills

Food outlet ops

Liquor regulations

Food Handler Card

Work under pressure

Table settings knowledge

English language

Product labeling

Menu knowledge

Beverage equipment

Job description

Driftwood Hospitality Management’s Kansas City property is seeking a seasoned Food & Beverage leader to oversee restaurant, room service and lounge operations. You will greet guests, supervise staff, and ensure service quality align with brand standards.

Responsibilities include coordinating front and back-of-house, maximizing sales opportunities, maintaining profitability, and driving guest satisfaction through attentive service and compliance with safety standards.