Restaurant Experience Lead - Growth & Incentives

Goodwin Recruiting; Dayton (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Goodwin Recruiting in the Dayton market seeks a Restaurant Manager focused on delivering an exceptional guest experience. You will lead daily operations, coach front- and back-of-house teams, and ensure service standards are consistently high.

This hands-on leadership role emphasizes customer satisfaction, operational excellence, and financial stewardship. You’ll manage scheduling, safety, and quality, while driving revenue and guest loyalty in a fast-paced hospitality setting.

Qualifications

• 2–5+ years of restaurant management experience (preferred).
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Proven track record of delivering high customer satisfaction.
• Ability to work flexible hours.
• Knowledge of restaurant operations, POS systems, and health regulations.

Responsibilities

• Champion a culture of outstanding guest service and hospitality.
• Address customer feedback and resolve concerns quickly and professionally.
• Ensure a consistent, high-quality dining experience for all guests.
• Monitor service flow and step in to support during peak hours.
• Hire, train, and mentor front- and back-of-house staff.
• Set clear expectations for service standards and performance.
• Provide ongoing coaching, feedback, and recognition.
• Foster a positive, team-oriented work environment.
• Oversee daily restaurant operations, including opening and closing procedures.
• Ensure compliance with health, safety, and sanitation regulations.
• Manage scheduling to ensure proper staffing levels.
• Maintain cleanliness, organization, and presentation standards.
• Monitor and manage labor and food costs.
• Analyze sales, customer trends, and performance metrics.
• Implement strategies to increase revenue and customer retention.
• Handle cash management and reporting responsibilities.
• Ensure food and beverage quality meets company standards.
• Collaborate with kitchen staff to maintain consistency and efficiency.
• Conduct regular checks on service, food presentation, and cleanliness.

Skills

Customer service focus

Leadership

Communication

Problem solving

Flexibility

POS systems

Tools

POS systems

Staff scheduling software

Job description

Goodwin Recruiting in the Dayton market seeks a Restaurant Manager focused on delivering an exceptional guest experience. You will lead daily operations, coach front- and back-of-house teams, and ensure service standards are consistently high.

This hands-on leadership role emphasizes customer satisfaction, operational excellence, and financial stewardship. You’ll manage scheduling, safety, and quality, while driving revenue and guest loyalty in a fast-paced hospitality setting.