Restaurant Director: Lead Teams & Guest Experience

Zaxby's; Windcrest (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Free meals

Meal discounts

Insurance

401(k)

Bonus eligibility

Flexible scheduling

Leadership training

Advancement

Fast-paced environment

Job summary

Zaxby’s is seeking a Restaurant Director to lead shifts, drive guest satisfaction and own key restaurant metrics with a hands-on leadership approach. The role focuses on hospitality, quality, training and drive-thru operations, with opportunities to mentor and advance into higher leadership responsibilities.

The position emphasizes coaching, accountability and operational excellence across all restaurant areas, including staffing, training and service delivery, in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Previous restaurant or leadership experience preferred.
• Ability to lead shifts, coach team members and hold others accountable.
• Strong communication, organization and problem-solving skills.
• Willingness to work hands-on in all areas of the restaurant.
• Dependable, energetic and committed to working as part of a team.
• Ability to work a flexible schedule, including evenings, weekends and holidays as needed.
• Ability to complete all required Zaxby’s training.

Responsibilities

• Lead restaurant shifts and support daily operations.
• Coach team members and hold the team accountable to established standards.
• Provide friendly, enthusiastic service to every guest.
• Maintain high standards for food quality, cleanliness, accuracy and speed.
• Help recruit, onboard, train and retain team members.
• Complete assigned daily, weekly and monthly operating responsibilities.
• Monitor performance in your area and develop plans to improve results. Communicate staffing, equipment and operational needs to restaurant leadership.
• Maintain a clean, safe and organized restaurant.
• Support other areas of the restaurant when needed.
• Set a positive example by demonstrating urgency, teamwork and professionalism.

Skills

Communication

Leadership

Coaching

Organization

Problem-solving

Teamwork

Adaptability

Hands-on leadership

Job description

Zaxby’s is seeking a Restaurant Director to lead shifts, drive guest satisfaction and own key restaurant metrics with a hands-on leadership approach. The role focuses on hospitality, quality, training and drive-thru operations, with opportunities to mentor and advance into higher leadership responsibilities.

The position emphasizes coaching, accountability and operational excellence across all restaurant areas, including staffing, training and service delivery, in a fast-paced environment.