Restaurant Captain & Guest Experience Leader

Kizuki Ramen; Redmond (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee meals & discounts

Job summary

Supreme Dumplings in Redmond, WA is seeking a Restaurant Captain (Assistant Manager) to lead daily operations and train staff while maintaining our SOPs and delivering outstanding guest service.

You will coordinate schedules, monitor food quality, manage costs, and address guest feedback with a proactive, hands-on leadership approach. This on-site role requires 2+ years in service and relevant permits. Join a team grounded in Taiwanese cuisine and culture.

Qualifications

• Minimum 2 years of experience in customer service, food service, or a related field.
• High school diploma or GED required.
• Valid food handler’s permit (or willingness to obtain one).
• Alcohol server permit preferred.
• Strong attention to customer needs and detail-oriented service mindset.
• Excellent verbal communication and leadership skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and assist guests with a friendly and professional demeanor; respond appropriately to feedback and concerns
• Train team members and uphold company standards in food preparation, service, and cleanliness
• Monitor food quality and manage food cost controls
• Communicate daily goals and support team members during busy shifts
• Coordinate schedules, cleaning checklists, inventory, and supply orders
• Resolve operational issues promptly, including guest concerns and training gaps
• Clearly communicate procedures, standards, and expectations
• Lead training across all stations using hands-on guidance and the company’s learning management system
• Learn basic maintenance of kitchen equipment
• Conduct daily quality checks to ensure consistency and high standards
• Perform other duties as assigned

Skills

Customer service

Leadership

Communication

Team supervision

Multitasking

Education

High school diploma or GED

Job description

Supreme Dumplings in Redmond, WA is seeking a Restaurant Captain (Assistant Manager) to lead daily operations and train staff while maintaining our SOPs and delivering outstanding guest service.

You will coordinate schedules, monitor food quality, manage costs, and address guest feedback with a proactive, hands-on leadership approach. This on-site role requires 2+ years in service and relevant permits. Join a team grounded in Taiwanese cuisine and culture.