Restaurant Captain & Ops Leader - Guest Service & Training

Kizuki Ramen; Lynnwood (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee meals and discounts

Job summary

Supreme Dumplings in Lynnwood, WA is seeking a Restaurant Captain (Assistant Manager) to support the General Manager in daily operations, uphold SOPs, train the team, and deliver exceptional guest service.

Gaps: This role requires 2+ years in food service, a high school diploma, and valid permits. The role offers opportunities for growth and regular shift coverage in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer service, food service, or a related field.
• High school diploma or GED required.
• Valid food handler’s permit (or willingness to obtain one).
• Alcohol server permit preferred.
• Excellent verbal communication and leadership skills.

Responsibilities

• Greet and assist guests with a friendly and professional demeanor.
• Train team members and uphold company standards in food preparation, service, and cleanliness.
• Monitor food quality and manage food cost controls.
• Communicate daily goals and support team members during busy shifts.
• Coordinate schedules, cleaning checklists, inventory, and supply orders.
• Resolve operational issues promptly, including guest concerns and training gaps.
• Clearly communicate procedures, standards, and expectations.
• Lead training across all stations using hands-on guidance and the company’s learning management system.
• Learn basic maintenance of kitchen equipment.
• Conduct daily quality checks to ensure consistency and high standards.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Attention to detail

Training

Education

High school diploma or GED

Tools

Food handler permit

Alcohol server permit

Job description

Supreme Dumplings in Lynnwood, WA is seeking a Restaurant Captain (Assistant Manager) to support the General Manager in daily operations, uphold SOPs, train the team, and deliver exceptional guest service.

Gaps: This role requires 2+ years in food service, a high school diploma, and valid permits. The role offers opportunities for growth and regular shift coverage in a fast-paced environment.