Restaurant Assistant Manager: Lead Team & Guest Experience

Dunkin' - Cafua Management Company; Lawrence (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Dunkin' - Cafua Management Company is seeking an Assistant Restaurant Manager for Lawrence, MA to support the Restaurant Manager in developing a team and delivering friendly guest experiences and profitable top-line sales. You will help recruit, onboard, train, schedule staff, and ensure safety, sanitation, and brand standards.

You will assist in creating action plans, review guest feedback, control costs, and drive store performance.

Qualifications

• Must have basic computer skills.
• Capable of counting money and making change.
• Must be able to stand for 6+ hours at a time.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant.
• Communicate job expectations to employees and ensure all training is completed per company guidelines.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Create and maintain a guest first culture in the restaurant.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Basic computer skills

Cash handling

Stand 6+ hours

Authorized to work in the U.S.

Fluent in English

Job description

Dunkin' - Cafua Management Company is seeking an Assistant Restaurant Manager for Lawrence, MA to support the Restaurant Manager in developing a team and delivering friendly guest experiences and profitable top-line sales. You will help recruit, onboard, train, schedule staff, and ensure safety, sanitation, and brand standards.

You will assist in creating action plans, review guest feedback, control costs, and drive store performance.