Restaurant Assistant GM: Lead Operations & Guest Experience

Thompson Hospitality; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision coverage

Paid time off

401(k) with company match

Disability coverage

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels/Travel/Restaurants

Job summary

Thompson Hospitality Corp. at The Delegate Restaurant in Washington, DC, seeks an Assistant General Manager to partner with the GM and oversee daily operations, staff development, and guest experience.

The role is hands-on and leadership-driven, with a focus on delivering exceptional hospitality in a fast-paced environment. You will manage both kitchen and front-of-house activities, mentor teams, and implement strategies to optimize profitability while maintaining service excellence.

Qualifications

• Proven leadership and managerial experience in restaurant operations.
• Strong communication and problem-solving skills.
• Financial acumen with ability to manage budgets and costs.
• Customer-focused mindset with ability to adapt to changing needs.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Manage daily restaurant operations, overseeing kitchen and front-of-house activities to ensure a seamless dining experience.
• Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team.
• Ensure exceptional service standards are met and seek to exceed guest expectations.
• Manage budgets, control costs, and implement strategies to optimize profitability.
• Maintain strict adherence to health, safety, and quality standards.
• Generate reports on key performance indicators and provide updates to upper management.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Skills

Leadership

Operations management

Budgeting

Guest service

Staff development

Reservation systems

Phone systems

Tools

Reservation systems

Point-of-sale (POS)

Job description

Thompson Hospitality Corp. at The Delegate Restaurant in Washington, DC, seeks an Assistant General Manager to partner with the GM and oversee daily operations, staff development, and guest experience.

The role is hands-on and leadership-driven, with a focus on delivering exceptional hospitality in a fast-paced environment. You will manage both kitchen and front-of-house activities, mentor teams, and implement strategies to optimize profitability while maintaining service excellence.