Assistant General Manager - The Delegate

Thompson Hospitality; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision coverage

Paid time off

401(k) with company match

Disability coverage

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels/Travel/Restaurants

Job summary

Thompson Hospitality Corp. at The Delegate Restaurant in Washington, DC, seeks an Assistant General Manager to partner with the GM and oversee daily operations, staff development, and guest experience.

The role is hands-on and leadership-driven, with a focus on delivering exceptional hospitality in a fast-paced environment. You will manage both kitchen and front-of-house activities, mentor teams, and implement strategies to optimize profitability while maintaining service excellence.

Qualifications

• Proven leadership and managerial experience in restaurant operations.
• Strong communication and problem-solving skills.
• Financial acumen with ability to manage budgets and costs.
• Customer-focused mindset with ability to adapt to changing needs.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Manage daily restaurant operations, overseeing kitchen and front-of-house activities to ensure a seamless dining experience.
• Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team.
• Ensure exceptional service standards are met and seek to exceed guest expectations.
• Manage budgets, control costs, and implement strategies to optimize profitability.
• Maintain strict adherence to health, safety, and quality standards.
• Generate reports on key performance indicators and provide updates to upper management.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Skills

Leadership

Operations management

Budgeting

Guest service

Staff development

Reservation systems

Phone systems

Tools

Reservation systems

Point-of-sale (POS)

Job description

Overview

Thompson Hospitality is seeking a motivated and service-driven Assistant General Manager to join our team at The Delegate Restaurant! In this hands-on leadership role, you’ll partner with the General Manager to oversee daily operations, develop and support team members, and deliver an exceptional guest experience. If you’re passionate about hospitality, thrive in a fast-paced environment, and are ready to make an impact while growing your leadership career, we’d love to have you join the Thompson Hospitality team!

Responsibilities

• Manage daily restaurant operations, overseeing both kitchen and front-of-house activities to ensure a seamless and exceptional dining experience for our guests.
• Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team that delivers top-notch service.
• Ensure exceptional service standards are met, and consistently seek ways to exceed guest expectations, resulting in high levels of guest satisfaction.
• Manage budgets, control costs, and implement strategies to optimize profitability while maintaining quality and service standards.
• Maintain strict adherence to health, safety, and quality standards, ensuring the well-being of guests and staff.
• Generate reports on key performance indicators and provide regular updates to upper management.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Qualifications

• Proven leadership and managerial experience within the restaurant industry.
• Strong communication and problem-solving skills.
• In-depth industry knowledge and financial acumen.
• Customer-focused mindset with the ability to adapt to changing needs.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.
• Flexibility to work nights, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods during scheduled shifts
• Frequent bending, reaching, stooping, and lifting
• Ability to lift and carry items weighing up to 40–50 pounds
• Tolerance for exposure to heat, steam, noise, and kitchen equipmentAbility to operate standard restaurant equipment safely
• Quick response to operational needs and emergency situations

Competitive Benefits:

• Comprehensive Health/Dental/Vision coverage
• Generous Paid Time Off
• 401(k) with a 4% company match
• Short and Long-Term Disability coverage
• Tuition Reimbursement program
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Who We Are:

At The Delegate, we serve with a purpose, putting our guests' satisfaction at the forefront while striving to maintain the highest standards of performance and service. Being a part of the Delegate staff where guest come out for a casual evening out or a special occasion, The Delegate is the perfect destination. Be a part if curating a memorable dining experience. Where our guests discover modern twist on classic cocktails and new American cuisine. They can join us for drinks at the 40-seat bar after a day of exploring the Capital or a special evening our while in town for a convention. Don’t forget the rooftop patio with an expansive view of the city.

Thompson Hospitality is one of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.