Restaurant Assistant GM — Lead Operations & Guest Experience

Hilton; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Restaurant Assistant General Manager to lead operations of one of our premier dining venues, delivering memorable guest experiences and upholding the highest standards of hospitality.

You will supervise and mentor the team, drive revenue through service and upselling, collaborate with marketing and sales, utilize technology like OpenTable, and ensure health and safety compliance while fostering an engaged work culture.

Responsibilities

• Lead restaurant operations: Direct all aspects of restaurant management, including guest service standards, product quality, cost controls, profitability, marketing strategies, budgeting, and enforcing policies
• Create exceptional guest experiences: Monitor service quality, assess guest satisfaction trends, address concerns, and continuously improve guest interactions
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Collaborate on marketing and sales: Partner with Sales, Marketing, and PR teams to create effective marketing campaigns, manage customer databases, and increase brand visibility and guest loyalty
• Optimize technology and systems: Maximize the use of technology (e.g., OpenTable) to improve operational efficiency, streamline reservations, and enhance the guest experience
• Drive revenue growth: Implement up-selling techniques, develop new menu items, cross-sell hotel-wide services, and use innovative strategies to maximize restaurant profitability
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing

Job description

Hilton is seeking a Restaurant Assistant General Manager to lead operations of one of our premier dining venues, delivering memorable guest experiences and upholding the highest standards of hospitality.

You will supervise and mentor the team, drive revenue through service and upselling, collaborate with marketing and sales, utilize technology like OpenTable, and ensure health and safety compliance while fostering an engaged work culture.