Restaurant AGM: Lead Ops, Service & Team Growth

CAVA - Cabin John; Potomac (MD); On-site; USD 63,000 - 71,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,

Pet Insurance

401k with CAVA contribution

Paid sick leave, parental leave, and社区

Free CAVA meal for every shift worked

Growth opportunities

Job summary

CAVA in Potomac, MD is seeking an Assistant General Manager to translate our mission and values into daily restaurant operations. You will partner with the General Manager and Area Leader on store action plans, financial metrics, scheduling, labor management, and inventory.

You will lead by example in customer service, support Team Members’ development, oversee cost control, and help boost guest satisfaction and loyalty.

Qualifications

• 1–2 years of supervisory or management experience in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage budgeting and cost control.

Responsibilities

• Assist the General Manager in daily restaurant operations.
• Ensure adherence to CAVA standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Team management

Communication

Customer service

Adaptability

Budgeting

Problem solving

Health safety

Travel

Interpersonal skills

Job description

CAVA in Potomac, MD is seeking an Assistant General Manager to translate our mission and values into daily restaurant operations. You will partner with the General Manager and Area Leader on store action plans, financial metrics, scheduling, labor management, and inventory.

You will lead by example in customer service, support Team Members’ development, oversee cost control, and help boost guest satisfaction and loyalty.