Restaurant AGM: Lead Operations & Guest Experience

Ruby Tuesday; Salisbury (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

Ruby Tuesday in Salisbury, MD seeks an energetic AGM to manage day-to-day restaurant operations, lead shifts, and supervise all hourly staff. You will coach team members, conduct evaluations, and ensure adherence to policies.

The role focuses on driving sales, maintaining food quality, and delivering a high-quality dining experience while upholding safety and sanitation standards. Eligibility includes 21+, a high school diploma, and restaurant management experience.

Qualifications

• Must be at least 21 years old.
• High School Diploma or High School equivalency required. Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification prior to completion of training.
• Valid Driver's License
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and team work within your team.

Responsibilities

• Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs.
• As the management representative to all team members at the restaurant when leading shifts, the AGM is responsible for conducting periodic performance evaluations and for coaching, and offering corrective discipline and/or counseling to team members as necessary to get them to follow published work rules and standards of conduct.
• Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and specs.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Uses discretion to resolve guest recovery situations.
• Follow Operations Playbook to ensure consistent daily operations (and take appropriate actions when staff members fail to comply).
• Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management team.
• Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained (this may include counseling, re-training or discipline when deemed appropriate by the AGM).
• Manage and make recommendations to help control the costs of food, supplies, and liquor expenses including conducting weekly inventory and recommending adjustments when necessary.
• Understanding, managing, and practicing safe food handling procedures and enforcing those procedures for all other staff members.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair and/or taking steps to ensure repairs are made and/or equipment is taken out of duty to avoid injury or accident to others if deemed appropriate in the discretion of the AGM.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
• Maintain a valid food safety certificate and any local compliance certifications. The AGM will need to take the initiative to apply for and secure new certificates when necessary
• Responsible for execution of new initiatives including new product and menu rollouts; this aspect of the job requires creativity and initiatives of the individual AGM.
• Lives our core values every day: Be Real. Do Good. Walk Together.

Skills

Leadership

Communication

Coaching

Team motivation

Customer service

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Job description

Ruby Tuesday in Salisbury, MD seeks an energetic AGM to manage day-to-day restaurant operations, lead shifts, and supervise all hourly staff. You will coach team members, conduct evaluations, and ensure adherence to policies.

The role focuses on driving sales, maintaining food quality, and delivering a high-quality dining experience while upholding safety and sanitation standards. Eligibility includes 21+, a high school diploma, and restaurant management experience.