Rest Stop Case Manager: Help People Rebuild Their Lives

Mental Health Kokua; Honolulu (HI); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical & Vision Insurance — Kaiser or

Dental Insurance

Supplemental Insurance — Aflac

Pet Insurance

403(b) Retirement Plan

Paid Leave & Holiday Pay

Identity Theft & Legal Protection

PSLF eligibility

Job summary

Mental Health Kokua seeks a Center Case Manager for Pūnāwai Rest Stop in Honolulu to support individuals facing homelessness. You will assess needs, create practical goals, and connect guests to housing, healthcare, and community resources. This role emphasizes dignity, trust, and ongoing client engagement.

The position offers a full-time schedule with a focus on direct community work, crisis support, and collaborative care with nurses and partners.

Qualifications

• Compassionate, dependable, resourceful and able to work with people from all walks of life.
• Strong communicator who can build trust while maintaining professional boundaries.
• Organized and adaptable to a fast-paced walk-in community environment.
• Comfortable supporting adults experiencing homelessness and behavioral health challenges.

Responsibilities

• Be a connection that matters—engage with guests with dignity and respect.
• Turn obstacles into opportunities by helping access housing, healthcare, benefits, and services.
• Create meaningful, person-centered plans through assessments and goals.
• Be steady when things aren't—provide crisis support and de-escalation as needed.
• Work alongside nurses, case managers, and community partners to coordinate care.
• Follow through—advocate for guests, assist with applications, and maintain documentation.

Skills

Compassionate

Dependable

Resourceful

Communicator

Organized

Adaptable

Education

High school diploma or equivalent

Bachelor's degree preferred (psychology/social work/human services)

Job description

Mental Health Kokua seeks a Center Case Manager for Pūnāwai Rest Stop in Honolulu to support individuals facing homelessness. You will assess needs, create practical goals, and connect guests to housing, healthcare, and community resources. This role emphasizes dignity, trust, and ongoing client engagement.

The position offers a full-time schedule with a focus on direct community work, crisis support, and collaborative care with nurses and partners.