Respiratory Equipment & Customer Care Specialist

Binson's Home Health Care; Sterling Heights (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Full benefits: Medical, Dental, Vision

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Job summary

Binsons in Michigan is hiring a Respiratory Equipment Specialist to help patients choose and purchase respiratory supplies while delivering excellent customer service in a friendly, professional environment.

You will greet customers, assess needs, instruct on proper use and maintenance of CPAP/BiPAP equipment, verify insurance, and process transactions. This role involves accurate documentation and hands-on setup.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills with empathy and patience.
• Familiarity with basic medical terminology and insurance processes is a plus.
• Experience in retail, customer service, or medical office settings preferred.
• Proficiency with point-of-sale systems and inventory software.

Responsibilities

• Greet customers, assess medical equipment needs, and recommend products.
• Instruct patients and caregivers on use, care, and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment setups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure understanding of compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements.

Skills

Interpersonal skills

Communication skills

Empathy

Patience

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

Binsons in Michigan is hiring a Respiratory Equipment Specialist to help patients choose and purchase respiratory supplies while delivering excellent customer service in a friendly, professional environment.

You will greet customers, assess needs, instruct on proper use and maintenance of CPAP/BiPAP equipment, verify insurance, and process transactions. This role involves accurate documentation and hands-on setup.