Respiratory Care & Customer Service Specialist

Binson's Medical Equipment & Supplies; Flint (MI); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Binson’s Medical Equipment & Supplies is hiring to support patients by assisting with the selection and purchase of respiratory supplies, while delivering exceptional customer service in a friendly, professional environment. You will process transactions, manage inventory, and ensure orders are accurately documented with insurance verification.

The role involves greeting customers, assessing needs, instructing on use of durable medical equipment, and setting up CPAP/BiPAP systems.

Formación

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

Responsabilidades

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay

Conocimientos

Customer service

Interpersonal skills

Communication skills

Empathy

Educación

High school diploma

Herramientas

POS systems

Inventory software

Descripción del empleo

Binson’s Medical Equipment & Supplies is hiring to support patients by assisting with the selection and purchase of respiratory supplies, while delivering exceptional customer service in a friendly, professional environment. You will process transactions, manage inventory, and ensure orders are accurately documented with insurance verification.

The role involves greeting customers, assessing needs, instructing on use of durable medical equipment, and setting up CPAP/BiPAP systems.