Respiratory Equipment & Customer Care Specialist

Binson's Home Health Care; Flint (MI); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Full benefits: Medical, Dental, Vision

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Résumé du poste

Binsons is a fast-growing, family-owned health care company seeking a compassionate Respiratory Equipment Specialist in Flint to assist customers with selecting respiratory supplies, process transactions, and verify insurance. You will document patient information and ensure proper equipment setup.

This role emphasizes empathy, strong communication, and accurate documentation, with a Monday–Friday schedule and opportunities for growth within a multi-state organization across Michigan, Indiana,

Qualifications

• High School Diploma or equivalent.
• 12+ years of experience in retail, customer service, or medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with a high degree of empathy and patience.
• Skilled with point-of-sale (POS) systems and inventory software.

Responsabilités

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed

Connaissances

Customer service

Interpersonal communication

Empathy

POS systems

Inventory software

Formation

High School Diploma or equivalent

Outils

Inventory management software

POS software

Description du poste

Binsons is a fast-growing, family-owned health care company seeking a compassionate Respiratory Equipment Specialist in Flint to assist customers with selecting respiratory supplies, process transactions, and verify insurance. You will document patient information and ensure proper equipment setup.

This role emphasizes empathy, strong communication, and accurate documentation, with a Monday–Friday schedule and opportunities for growth within a multi-state organization across Michigan, Indiana,