Customer Support Analyst

Aleron; Cary (NC); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Acara Solutions is seeking a Customer Support Analyst for a 6-month, hybrid assignment in Cary, NC. You will review requests, prepare quotations, and respond to customers primarily by email while coordinating with internal teams.

The role emphasizes accuracy, timely service, and process improvement, with opportunities to learn SAP and advance in a healthcare technology environment.

Qualifications

• Associate degree or equivalent work experience.
• 2-5 years of experience in a customer service, customer relationship, or order management role.
• Experience working in a fast-paced business environment.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities while maintaining accuracy.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Strong attention to detail and problem-solving skills.
• Positive attitude with a customer-first mindset.

Responsibilities

• Review incoming service requests and determine quotation requirements.
• Prepare accurate customer quotations using internal systems.
• Respond to customer quote requests primarily through email.
• Answer customer questions and provide clarification on quotations.
• Follow up with customers to obtain purchase orders and approvals.
• Coordinate with internal dispatch and service teams.
• Monitor quotation activity from request through invoicing and collection.
• Maintain accurate documentation and customer records.
• Assist with reporting and variance analysis as training progresses.
• Help identify opportunities to improve processes and customer satisfaction.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

Multitasking

Microsoft Office

Education

Associate degree or equivalent experience

Tools

SAP

Excel

Outlook

Word

PowerPoint

Job description

Job Title: Customer Support Analyst (Hybrid)

• Location: Cary, NC (Hybrid)
• Employment Type: Temporary (6-Month Assignment with Potential Extension)
• Industry: Healthcare Technology / Customer Support
• Compensation: $28-30 Hourly
• Schedule: Monday-Friday | 8:00 AM - 5:00 PM | 40 Hours per Week

Description

As a Customer Support Analyst, you'll play a critical role in ensuring customers receive accurate and timely service quotations while helping the team achieve same-day turnaround goals.

What You'll Do

• Review incoming service requests and determine quotation requirements
• Prepare accurate customer quotations using internal systems
• Respond to customer quote requests primarily through email
• Answer customer questions and provide clarification on quotations
• Follow up with customers to obtain purchase orders and approvals
• Coordinate with internal dispatch and service teams
• Monitor quotation activity from request through invoicing and collection
• Maintain accurate documentation and customer records
• Assist with reporting and variance analysis as training progresses
• Help identify opportunities to improve processes and customer satisfaction

Job Requirements

What We're Looking For

Required Qualifications

• Associate degree or equivalent work experience
• 2-5 years of experience in a customer service, customer relationship, or order management role
• Experience working in a fast-paced business environment
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities while maintaining accuracy
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Strong attention to detail and problem-solving skills
• Positive attitude with a customer-first mindset

Preferred Qualifications

• Experience using SAP (training provided)
• Experience preparing customer quotations or estimates
• Experience supporting service operations
• Ability to anticipate customer needs and provide proactive solutions
• Strong analytical thinking and business judgment
• Experience working collaboratively across multiple departments

Additional Information

• This is not a call center position.
• The role is primarily email-based, with limited phone interaction.
• Candidates should be comfortable communicating with both internal teams and external customers.
• Computer and systems access will be provided.
• Background check required upon offer of employment.

About Acara Solutions

Acara Solutions is a premier recruiting and workforce solutions provider connecting exceptional talent with leading organizations across manufacturing, healthcare, engineering, technology, and professional services. We partner with top employers to help professionals find meaningful opportunities where they can grow and succeed.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.