Customer Services Support Operator

Acara Solutions, Inc.; Cary (NC); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Supportive team culture

Global workforce

People-first environment

Partnership and innovation

Job summary

Acara Solutions, a premier recruiting and workforce solutions provider, seeks a Customer Services Support Operator in Cary, NC for a 9- to 12-month contract.

You will coordinate end-to-end planning, scheduling, and deployment of field resources, balance customer commitments with resource availability, and collaborate with global stakeholders to deliver exceptional service.

Strong communication, problem-solving, and MS Office/SAP skills are required to succeed.

Qualifications

• Bachelor's Degree required.
• 2+ years of experience in managing customer communications, scheduling, or service coordination.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and SAP.

Responsibilities

• Manage end-to-end planning, scheduling, and deployment of field resources.
• Coordinate customer communications for service events and schedule appointments.
• Apply prioritization and capacity planning to optimize resources.
• Collaborate with field management and cross-functional teams.
• Build relationships with global stakeholders to support excellence.

Skills

Customer service

Scheduling

Communication

Education

Bachelor's Degree

Tools

SAP

MS Office

Job description

• Category: Admin - Customer Service / Call Center


• Job Type: Temporary


• Duration: 9 - 12 Months

Description

Job Title: Customer Services Support Operator

Location: Cary, NC

Employment Type: Contract (12 months)

Industry:Manufacturing

Compensation: $19.57 - $21.42/hr.

Schedule: 40 hrs/Week. - (1 st shifts)

About the Opportunity:

• We're looking for a highly organized and customer-focused professional to coordinate the end-to-end planning, scheduling, and deployment of field resources in a fast-paced, dynamic environment.


• In this role, you'll play a key part in delivering exceptional customer experiences by balancing customer commitments, resource utilization, and operational priorities while collaborating with a wide range of global stakeholders.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.


• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.


• People-first environment that encourages employees to bring their authentic selves to work.


• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About AcaraSolutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Manage end-to-end planning, scheduling, and deployment of field resources to meet customer commitments.


• Coordinate customer communications for service events and manage appointment scheduling, including complex customer interactions.


• Apply prioritization and capacity planning strategies to optimize resource utilization and respond to changing business demands.


• Collaborate closely with field management and cross-functional teams to coordinate resource deployment and drive successful service delivery.


• Build strong relationships with global stakeholders across multiple business functions to support operational excellence and continuous improvement.

Job Requirements

What You'll Bring:

• Bachelor's Degree.


• 2+ years of experience in managing customer communications, scheduling, or service coordination in a fast-paced environment.

What Sets You Apart:

• Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.


• Proficiency in software applications such as Microsoft Outlook, Word, and Excel.


• Knowledge of SAP.


• Good communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.


• Ability to support complex projects and determine the critical path to improve timely performance is essential.


• Able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.


• Good organizational and time management skills with exceptional attention to detail.


• Able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.


• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.


• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)


• LEAN/6 Sigma methodology.


• Experience or knowledge of client business.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.