Resource Operations Manager (NYC) — Staffing & Contracts

Big Spaceship; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Big Spaceship in New York City is seeking a NY-based Resource Operations Manager to oversee staffing, contracting, tracking, and payments for freelancers across projects. You will own the end-to-end lifecycle from initial inquiry to engagement and offboarding, leveraging our flexible talent bench.

The role requires 5+ years in agency operations or resourcing, strong numeric and contract literacy, and fluency with resource management and timesheet platforms.

Qualifications

• 5+ years in agency operations or resourcing.
• Agency experience and delivering staffing solutions.
• Negotiation and stakeholder management in freelancer relationships.
• Contract reading and interpretation.
• Numbers literacy: contract values, rate conversions, working-day counts.
• Experience with resource management and timesheet platforms, contractor-management platforms and project tracking tools, plus strong Excel and Google Sheets skills.
• Experience managing budgets and reconciling expenses with finance.
• Clear, warm written communication.
• Self-directed and task-driven.
• Discretion with confidential information including rates and contracts. Fluent with AI tools daily.

Responsibilities

• Freelance sourcing and recruitment: maintain a vetted bench and run outreach on demand.
• Negotiate rates against benchmarks and manage intake to engagement.
• Match engagements to contracting paths and ensure budget fit.
• Own day-to-day relationships with contractor-of-record and vendor partners: contract/SOW setup, amendments, timesheet approval, offboarding.
• Explain contracting to freelancers: hours logging and payment processes.
• Maintain freelancer agreement templates and ensure accurate signing.
• Keep freelancer tracker, profiles, end-date reminders and hand-offs current.
• Resourcing support: staff plans, timesheet workflows, data moves between systems.
• Recurring reporting: time-off tracking and freelance spend vs contracts.
• Document processes to improve efficiency; implement AI-assisted workflows where beneficial.
• Expense management: administer budgeting and reconcile monthly expenses with finance and project teams.

Skills

Resource management

Timesheet platforms

Contractor-management platforms

Project tracking tools

Excel

Google Sheets

Budget reconciliation

Written communication

Confidential information handling

AI tools fluency

Tools

Timesheet platforms

Contractor-management platforms

Project tracking tools

Job description

Big Spaceship in New York City is seeking a NY-based Resource Operations Manager to oversee staffing, contracting, tracking, and payments for freelancers across projects. You will own the end-to-end lifecycle from initial inquiry to engagement and offboarding, leveraging our flexible talent bench.

The role requires 5+ years in agency operations or resourcing, strong numeric and contract literacy, and fluency with resource management and timesheet platforms.