Resource Operations Lead: Freelance Talent & Budgeting

Big Spaceship; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Big Spaceship seeks a NY-based Resource Operations Manager to be the operational backbone of staffing, contracting, tracking and paying freelancers. You’ll own the end-to-end process—from the first freelancer conversation through final invoice and offboarding—using our flexible talent bench to scale the work in front of us.

In a fast-paced agency environment, you’ll manage sourcing, vendor relations, budgets, timesheets and systems.

Qualifications

• 5+ years in agency operations or resourcing.
• Experience with resource management, budgets and vendor contracts.
• Proficiency in Excel and Google Sheets; comfort with AI tools.

Responsibilities

• Maintain a vetted freelance talent bench across creative, production, design, studio, account, strategy and program management.
• Run outreach quickly to form project teams within days, collecting availability and rates.
• Negotiate rates against market benchmarks and past engagements.
• Manage freelance intake from inquiry to engagement.
• Collaborate with project leads and finance to approve staffing requests within budget.
• Ensure engagements are accurate and fall within budget; match to contracting paths.
• Own day-to-day relationships with contractor-of-record and vendor partners: contracts, SOWs, timesheets, offboarding.
• Explain contracting arrangements to freelancers: paperwork, hours, and pay.
• Maintain freelancer agreement templates and ensure sign-off for engagements.
• Keep freelancer tracker and end-date reminders; enable smooth hand-offs to IT/ops.
• Provide resourcing support: staff plans, timesheet workflows, data transfers between systems.
• Produce recurring reports on time-off and freelance spend.
• Document processes and optimize workflows; build AI-assisted components.
• Manage expenses and budgets; coordinate T&E budgets with project teams.

Skills

Resourcing

Agency operations

Contract management

Budget management

Communication

AI tools

Tools

Excel

Google Sheets

AI tools

Job description

Big Spaceship seeks a NY-based Resource Operations Manager to be the operational backbone of staffing, contracting, tracking and paying freelancers. You’ll own the end-to-end process—from the first freelancer conversation through final invoice and offboarding—using our flexible talent bench to scale the work in front of us.

In a fast-paced agency environment, you’ll manage sourcing, vendor relations, budgets, timesheets and systems.