Creative Operations Manager

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work across the U.S.

Diversity-focused hiring

Pay equity emphasis

Growth opportunities

Job summary

Ladders is seeking a Creative Operations Manager to streamline resourcing, intake, and workflow across multiple active projects. You will partner with the Creative Director to prioritize work, manage capacity, and move briefs from concept to delivery.

In a remote, fast-paced environment, you will coordinate freelancers and vendors, build scalable processes, and drive clarity and efficiency for the creative team.

Qualifications

• 5+ years in creative resourcing, traffic management, or project management.
• Deep understanding of creative workflows and managing competing priorities.
• Experience with resource management and project tracking tools like Asana, Monday, or Airtable; adaptable to custom solutions.
• Strong communication skills for facilitating discussions and aligning stakeholders.
• Experience managing freelancers and external production partners, including budget oversight.
• Ability to anticipate bottlenecks across multiple workstreams.

Responsibilities

• Own resourcing and scheduling for the creative team, prioritizing projects based on capacity and skill set.
• Lead a small team while managing overall project tracking and intake processes.
• Run weekly resourcing meetings to facilitate prioritization with the Creative Director and stakeholders.
• Track all active projects from brief to delivery, ensuring timelines are met.
• Identify and resolve potential conflicts and bottlenecks proactively.
• Manage relationships with freelancers and external vendors, overseeing their delivery and onboarding.
• Scope timelines and maintain workflow through feedback and approval cycles.

Skills

Creative resourcing

Traffic management

Project management

Communication

Vendor coordination

Tools

Asana

Monday

Airtable

Job description

For our client, we are seeking a Creative Operations Manager to join the team of a leader in the Information Technology space.

This role will own creative resourcing, intake, and workflow coordination across multiple active projects, helping the creative team operate with clarity and efficiency.

You will partner closely with the Creative Director and other stakeholders to prioritize work, manage capacity, and keep projects moving from brief through delivery.

The position also calls for strong process-building instincts, proactive problem-solving, and the ability to support a fast-paced environment with freelance and vendor coordination.

Location: Remote

Compensation: $100,000 – $120,000 annually

Responsibilities

• Own resourcing and scheduling for the creative team, prioritizing projects based on capacity and skill set
• Lead a small team while managing overall project tracking and intake processes
• Run weekly resourcing meetings to facilitate prioritization with the Creative Director and stakeholders
• Track all active projects from brief to delivery, ensuring timelines are met
• Identify and resolve potential conflicts and bottlenecks proactively
• Manage relationships with freelancers and external vendors, overseeing their delivery and onboarding
• Scope timelines and maintain workflow through feedback and approval cycles

Qualifications

• 5+ years in creative resourcing, traffic management, or project management, preferably in an agency or production setting
• Deep understanding of creative workflows and the ability to manage competing priorities effectively
• Experience with resource management and project tracking tools like Asana, Monday, or Airtable, with a willingness to adapt to custom solutions
• Strong communication skills for facilitating discussions and aligning stakeholders
• Experience managing freelancers and external production partners, including budget oversight
• Ability to anticipate project bottlenecks across multiple workstreams
• Comfortable in a fast-paced environment, building processes while executing projects

Benefits

• Open to remote work across the U.S., with preferred locations in New York, San Francisco, and Seattle
• Commitment to recruiting and retaining diverse talent
• Focus on pay equity within the team
• Opportunities for professional growth and development in a fast-paced environment

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.