Resource Manager

Oliver Wyman; New York (NY); Hybrid; USD 84,000 - 117,000; Full time

Job summary

A leading management consulting firm is seeking a Talent Manager to oversee a team of consultants. The role involves performance management, scheduling, and career development, requiring strong communication and relationship skills. This hybrid position demands presence in the office three days a week.

Benefits

Health and Welfare Benefits

Tuition Assistance

401K Savings

Employee Assistance Programs

Qualifications

• 3-5 years of relevant professional experience in a dynamic client services environment.
• Management consulting and/or Human Resources experience preferred.

Responsibilities

• Manage performance and scheduling for ~60 consultants.
• Collaborate with Human Capital Manager on training and onboarding.
• Analyze performance outcomes and prepare reports.

Skills

Communication

Relationship Building

Data Analysis

Negotiation

Strategic Thinking

Education

Bachelor’s Degree

Tools

Excel

PowerPoint

Enterprise Resource Management Software

Job description

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

Oliver Wyman is seeking a Talent Manager to manage a population of ~60 consultants across Oliver Wyman’s offices and Practices. This role will be responsible for their scheduling and performance management, and for personally engaging with the consultants in your group to know and understand their strengths, development objectives, personal preferences and career goals. You will also interact with Partners and Talent Managers in other parts of the business to assemble consulting teams and to remediate any issues.

The successful Talent Manager will be able to proactively, delicately and empathetically balance the needs of the business alongside the preferences, career goals and development needs of the consultant to deliver appropriate staffing and talent management outcomes. You will work in a tight knit team against demanding timelines to help deliver Oliver Wyman’s business model.

***This is a hybrid role that will require a presence in the office 3 days per week. There is no option to be fully remote.***

Key Responsibilities:

Talent Management:

• Use the performance management process as a basis for engaging own consultants on development needs and areas for training
• Develop relationships with each consultant and begin to be seen as a trusted advisor
• Assist in directing consultants towards resources for career advice
• Assist the consultants in escalating employee relations issues or questions around general Human Capital operations
• Monitor for work-life-quality issues and escalate when needed
• Collaborate with Human Capital Manager on managing the pyramid, training, onboarding, performance improvement initiatives

Project Staffing:

• Understand at a high-level the nuances of the type of work / roles being filled
• Liaise with project team leaders to understand staffing needs in your area
• For assigned projects, collect all relevant details from Partners and Practice Group TMs on projects to be staffed
• Anticipate capacity issues and manage consultants' and Partner expectations accordingly
• Manage all staff for Business Development, Intellectual Capital and other beach work
• Communicate staffing outcomes to consultants under your TM purview in an empathetic manner
• Track mobility issues, holidays, trainings, background checks and other ad-hoc staffing enabling tasks

Consultant Development and Performance Management:

• Understand consultant performance, skills and development needs to facilitate a smooth staffing process
• Understand the performance management framework and competency model and how it applies to own consultant's situations
• Read all performance appraisals and follow-up any issues / performance flags with project team and manager
• Coordinate, attend and contribute to annual Career Review meetings in for own consultant populations

Data, analysis and reporting:

• Review weekly utilization reports, cross reference with Retain to ensure latest information is captured
• Assist with the assembly of the project pipeline and consultant availability reports
• Help to prepare documents and exhibits for various senior leadership meetings (using Excel and PowerPoint)
• Assist with the analysis of performance outcome results
• Ad hoc analyses and reporting as needed
• Demonstrate capability in using enterprise resource management tools and performance systems
• Maintain all employee records and keep resource planning systems up to date
• Prepare key weekly reports

Oliver Wyman Development:

• Participate in project work within and adjacent to the broader Human Capital function on topics such as employee experience, retention, benefits, flexible working, utilization, performance, etc.
• Organize own work and display ability to guide colleagues in building project deliverables
• Work on cross-Practice Group, Market, Regional teams to deliver special / ad-hoc assignment in a collaborative manner
• Be a firm citizen and embody Oliver Wyman values in day-to-day activities
• Display a strong willingness to learn more about OW outside of the TM function by seeking out opportunities for broader involvement

Experience Required:

• Bachelor’s Degree or equivalent work experience
• 3-5 years of relevant professional experience in a fast-paced and dynamic client services business environment
• Management consulting and/or Human Resources experience preferred
• Comfortable working with data (excel, PowerPoint and enterprise resource management software)

Skills and Attributes:

• Proven ability to establish and grow relationships at all levels within an organization
• Credible, highly professional, able to communicate and negotiate effectively while managing diverse personalities, cultures and backgrounds
• Excellent written and verbal communication skills; ability to tailor the message to fit the audience
• Self-motivated and proactive; someone who takes full ownership of her/his work and is flexible to prioritize or reprioritize as needed
• Creative, strategic thinker who continually seeks ways to improve processes
• Genuinely interested in the development and career success of the consultants with whom you work
• A strong attention to detail and high level of accuracy is required to juggle multiple projects and tasks simultaneously; as well as the ability to organize, prioritize and manage one’s day and schedule to effectively to meet deadlines
• Comfortable working independently, but can thrive in a team setting; all while working in a fast-paced environment

The applicable base salary range for this role is $84,000 to $117,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.