Resource Dispatcher & Service Admin Coordinator

HTI Ltd

Houston (TX)

In loco

USD 40.000 - 55.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Hunton Services, a division of the Hunton Group, seeks a Dispatcher Assistant to support the primary dispatcher with dispatching, invoicing, scheduling, and administrative tasks. The role reports to the Director of Industrial Services and is located in Houston, TX.

Ideal candidates have an Associate's degree and 3–5 years of related experience, with strong organizational and communication skills. HVAC knowledge is a plus, and the position requires meticulous attention to detail in a fast-paced

Competenze

Must possess excellent organizational, communication, and customer service skills.
Ability to interpret field service work orders to determine appropriate actions.
Experience with dispatch-related software and office tools is required.

Mansioni

Respond to customer inquiries and requests by producing call slips with a defined scope of service.
Route warranty/service requests to the appropriate parties.
Review service estimates to plan staffing, equipment, and resources for projects.
Process service claims, concessions, and purchase orders; coordinate scheduling of service work.
Ensure calls are entered in the dispatch system and information is accurate for field execution.
Follow up with customers and internal teams to resolve issues and meet commitments.