Resource Coordinator Assistant

HTI Ltd; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Hunton Services, a division of the Hunton Group, seeks a Dispatcher Assistant to support the primary dispatcher with dispatching, invoicing, scheduling, and administrative tasks. The role reports to the Director of Industrial Services and is located in Houston, TX.

Ideal candidates have an Associate's degree and 3–5 years of related experience, with strong organizational and communication skills. HVAC knowledge is a plus, and the position requires meticulous attention to detail in a fast-paced

Qualifications

• Must possess excellent organizational, communication, and customer service skills.
• Ability to interpret field service work orders to determine appropriate actions.
• Experience with dispatch-related software and office tools is required.

Responsibilities

• Respond to customer inquiries and requests by producing call slips with a defined scope of service.
• Route warranty/service requests to the appropriate parties.
• Review service estimates to plan staffing, equipment, and resources for projects.
• Process service claims, concessions, and purchase orders; coordinate scheduling of service work.
• Ensure calls are entered in the dispatch system and information is accurate for field execution.
• Follow up with customers and internal teams to resolve issues and meet commitments.

Skills

Organizational skills

Communication skills

Customer service

Problem solving

Education

Associate's degree

Tools

Dispatch software

Fax software

Scanner

Email

Job description

Hunton Services, a division of the Hunton Group (www.huntongroup.com), is seeking an organized Dispatcher Assistant to join our team. In this role, you will help facilitate the primary Dispatcher with dispatching, invoicing, scheduling, and other administrative tasks to support the business needs. This position reports directly to the Director of Industrial Services and is located in zip code 77087.Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work!ResponsibilitiesRespond to customer inquiries and requests from Existing Building & New Systems Sales Engineers by producing call slips with a clear scope of service to be performed.Route contractor or owner in-warranty requests for service for authorization, as appropriate to the type of warranty.Review Request for Service forms from New Equipment Sales for completeness & accuracy; verify equipment warranty status, review site & equipment information & start rates; produce call slips as required to properly manage Trane warranty calls.Review Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, and coordinate with Service Project Manager, Field Service Supervisor or Technician.Process service claims including concessions, Ship Product Defects, retrofit and labor warranties, purchase ordersCoordinate and schedule all service work for maintenance, quoted work, time and material, startups, emergency calls, training and other directed activities.Ensure that all calls are properly entered in the dispatch software system.Ensure proper information is provided to the field representatives to achieve proper execution, maximize utilization and deliver superior customer satisfaction.Review documentation from field representatives, vendors, and customers to ensure proper handling for filing, accounts payable, cost moves, and billing are completed on time.Responsible for the creation, completion, and invoicing of all purchase orders and service tickets.Proactively follow up with customers, field representatives, and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.Maintain a positive attitude and communicate professionally to all customer inquiries, including but not limited to customer complaints, redirecting field representatives, and a fast-paced, changing environment.QualificationsMust possess excellent organizational, communication, and customer service skillsMust be able to interpret field service work orders to determine and implement appropriate course of actionAbility to use computer-aided dispatch, fax software, scanner, e-mailHVAC knowledge is a plusRequirementsMust have an Associate's degree in technical or business related fieldMinimum 3-5 years' experience is a plus