Resource Director

Jobtailor; Illinois; On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor in the United States (Illinois) is seeking a Resource/Project Manager to partner with US Resource Management and Project Management teams to cast and manage talent across client work. You will oversee day-to-day intake via ServiceNow, set expectations, prioritize requests, and communicate status to stakeholders while coordinating across Creative, Design, and Planning groups.

This role emphasizes collaboration, discretion with sensitive information, and driving improvements to

Qualifications

• 4+ years of experience in resource management or project management, agency experience preferred.
• Bachelor's degree in a related field or equivalent work experience.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Calm under pressure with the ability to meet tight deadlines.
• High emotional intelligence and ability to work with diverse teams.
• Collaborative, professional approach and strong problem-solving skills.

Responsibilities

• Partner with US Resource Management and PM teams to cast and manage talent across client work.
• Manage day-to-day intake of requests through centralized ServiceNow software.
• Set and manage clear expectations, prioritize requests and proactively communicate status updates.
• Oversee casting assignments within the Resource Management database with accuracy and timeliness.
• Collaborate with Creative, Design and IS Planning teams to review bandwidth and address challenges.
• Partner with other Resource Managers across the US to support resource sharing.
• Escalate resourcing challenges and provide updates to leadership as needed.
• Work with Finance and HR Partners to align on talent and business needs.
• Contribute to improving resourcing processes and systems.

Skills

Resource management

Project management

Stakeholder communication

Organizational skills

Emotional intelligence

Fast learner

Collaboration

Discretion

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Workday

ServiceNow

RMSS

Job description

Responsibilities

• Partner with the US Resource Management and Project Management teams, as well as client/project leads to cast and manage talent across client work.
• Manage day-to-day intake of requests through centralized ServiceNow software.
• Set/manage clear expectations, prioritize requests and proactively communicate status updates to stakeholders.
• Manage casting assignments within the Resource Management database, ensuring updates are accurate and timely.
• Collaborate with professionals from various specialties, namely Creative, Design and Integrated Strategic Planning, to review bandwidth, casting, address challenges, identify solutions.
• Partner with other Resource Managers across the U.S. and other markets to support resource sharing.
• Escalate resourcing challenges and provide updates to leadership as needed.
• Work with Finance and HR Partners to align on talent and business needs.
• Contribute to the improvement of resourcing processes and systems.

Requirements

• At least 4 years of experience in resource management or project management (agency experience preferred)
• A bachelor's degree in a related field or equivalent work experience
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Calm under pressure, with the ability to meet tight deadlines
• High emotional intelligence (EQ), and ability to work across diverse teams and personalities
• Quick learner who takes on new responsibilities with confidence
• Collaborative, thoughtful and professional approach
• Strong problem-solving skills with the ability to make informed decisions
• Excellent communications skills, with the ability to adapt messaging for different stakeholders
• Proficiency in Microsoft Office (Outlook, Excel, PPT), and some familiarity with resource management tools (e.g., Smartsheet, Workday, Service Now, RMSS, etc)
• Ability to handle sensitive information with discretion.

Core Competencies

Demonstrates expertise in resource management and project management, with a strong focus on collaboration, communication, and problem-solving. Proficient in managing multiple priorities and adapting to fast-paced environments while maintaining high emotional intelligence.