Resource Center Programs Lead — Client Experience & Events

Citizens Caring for Children; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Citizens Caring for Children in Oklahoma City seeks a Resource Center Program Coordinator. The role focuses on delivering excellent customer service, greeting clients, assisting with shopping, and coordinating distributions.

Responsibilities include inventory management, scheduling, and supporting volunteer activities. The position requires in-office work at the Resource Center and occasional evenings or weekends, with compensation of $17/hour.

Qualifications

• Enthusiastic, friendly, helpful, and able to provide outstanding service
• Understanding of customer service and retail sales practices
• Attention to detail to ensure tasks are completed thoroughly and correctly
• Strong interpersonal and communication skills
• Experience with Microsoft Office Suite including Outlook, Word, and Excel
• Physical demands involve stooping, kneeling, crouching, climbing ladders, carrying items up to 50lbs
• Occasional evening or weekend work necessary

Responsibilities

• Greeting clients and providing shopping assistance with information on available items
• Assembling orders for curbside pickup, Mobile Foster Futures distributions, and group homes
• Accurately managing customer orders in the inventory management system
• Maintaining the sales floor and restocking to keep space clean, safe, and welcoming
• Keeping counter space tidy and storing supplies properly
• Answering the phone, scheduling client appointments, and coordinating distributions
• Updating the client database and assisting with donations and purchases
• Supporting volunteer program by coordinating projects and tours
• Preparing for and attending Mobile Foster Futures distributions
• Providing support for special events
• Following all procedures as assigned, added, or updated

Skills

Customer service

Retail sales

Interpersonal communication

Attention to detail

Microsoft Office (Outlook, Word, Excel

Tools

Outlook

Word

Excel

Job description

Citizens Caring for Children in Oklahoma City seeks a Resource Center Program Coordinator. The role focuses on delivering excellent customer service, greeting clients, assisting with shopping, and coordinating distributions.

Responsibilities include inventory management, scheduling, and supporting volunteer activities. The position requires in-office work at the Resource Center and occasional evenings or weekends, with compensation of $17/hour.