Resource Center Program Coordinator

Okcnp; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Citizens Caring for Children in Oklahoma City seeks a Resource Center Program Coordinator to deliver exceptional customer service, assist with shopping, and manage inventory and volunteer engagement.

Responsibilities include greeting clients, assembling orders, updating client data, and coordinating distributions and events while maintaining a clean, welcoming space.

Qualifications

• Experience in customer service and retail sales.
• Strong interpersonal communication abilities.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to manage inventory and assist with volunteers.

Responsibilities

• Greet clients and provide shopping assistance; share item info and answer questions.
• Assemble orders for curbside pickup, distributions, and group homes.
• Accurately manage customer orders in the inventory system.
• Maintain the sales floor, restock items, and keep space clean and welcoming.
• Answer phones, schedule appointments, and coordinate distributions.
• Update client database and assist with donations receiving/inventory.
• Support volunteers, prepare projects, lead groups, and ensure a positive experience.
• Assist with Mobile Foster Futures distributions and special events.
• Follow procedures and adapt to updates.

Skills

Customer service

Retail sales

Attention to detail

Interpersonal skills

MS Office Suite (Outlook, Word, Excel)

Tools

Microsoft Office

Job description

Citizens Caring for Children is an Oklahoma City nonprofit organization that serves the needs of Oklahoma children living in foster care, the most vulnerable children in the state, by providing clothing, personal hygiene items, school supplies, holiday gifts, and other essential items to build a brighter tomorrow.

Clients access services through our boutique-style Resource Center, Mobile Foster Futures program, and special events throughout the year.

Resource Center Program Coordinators oversee the client experience by demonstrating exemplary customer service and creating an organized, clean, and safe environment during visits to the Resource Center. They also assist with the execution of Mobile Foster Futures distributions and special events and uphold operations by tracking client information, assisting with inventory, and working with volunteers.

The target start date for this position is November 2, 2026.

Responsibilities

• Ensuring high levels of customer service by greeting each client, providing shopping assistance, being aware of and providing information on available items, and answering questions.
• Assembling orders for curbside pickup, Mobile Foster Futures distributions, and group homes.
• Accurately managing customer orders in the inventory management system.
• Maintaining the sales floor and restocking items as needed to ensure that each client has full access to products and that the space is clean, safe, and welcoming.
• Keeping a clean and tidy counter space and storing supplies in designated locations.
• Assisting in answering the phone, making client appointments, and scheduling distributions for group homes.
• Updating the client database.
• Executing receiving and inventorying of in-kind donations and purchases.
• Supporting the volunteer program by preparing projects, providing tours, leading volunteer groups, and finalizing clean up when projects are completed while ensuring that volunteers have a positive, meaningful, and safe experience.
• Helping with preparations for and attending Mobile Foster Futures distributions.
• Providing necessary support for special events.
• Following all procedures as assigned, added, or updated.

• Enthusiastic, friendly, helpful, and able to provide outstanding service
• Understanding of customer service and retail sales practices
• Attention to detail to ensure tasks are completed thoroughly and correctly
• Strong interpersonal and communication skills
• Previous use of Microsoft Office Suite including Outlook, Word, and Excel
• Physical demands involve stooping, kneeling, crouching, climbing ladders, carrying items up to 50lbs
• Occasional evening or weekend work necessary