Resource Center Coordinator – LSW Licensed Advocate

Hcshiring; Springfield (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

Extended Illness Reserve

Paid Holidays

Life Insurance

Education Assistance

Discounted Tuition with partnered-sch

403(b) Retirement Plan with Match

Early Wage Access

Job summary

The Ohio Masonic Communities is seeking a Resource Center Coordinator (LSW License Required) to oversee outreach across designated districts and coordinate clinical, financial, and social resources for aging clients and their families.

The role acts as a liaison between OMC, community groups, and health organizations to expand a network of resources while delivering compassionate, confidential service across our communities.

Qualifications

• Bachelor’s degree in Social Work, Gerontology or related field strongly preferred.
• Experience working with older adults required.
• Experience in social services or related background required.
• Demonstrable outstanding customer service experience required.
• Experience designing and implementing programs preferred.

Responsibilities

• Provide compassionate care coordination and case management services.
• Listen and evaluate clients’ needs telephonically or in-person and advocate for them.
• Answer aging-related questions and connect clients to products and services as needed.
• Bring forward Emergency Financial Assistance requests and follow up on Fund requests.
• Establish a schedule of home visits or calls with each client per plan.
• Track participation and referrals in RC database.
• Visit Masonic Lodges to promote awareness of benefits.
• Develop relationships with not-for-profit service providers to expand resources.
• Coordinate and assist with other OMC departments in coordinating services.
• Maintain confidentiality of client information (HIPAA).
• Assist with OMH outreach events or campus events.

Skills

Customer service

Community outreach

Case management

HIPAA compliance

Public speaking

Education

Bachelor’s degree in Social Work

Gerontology

Related field

Job description

The Ohio Masonic Communities is seeking a Resource Center Coordinator (LSW License Required) to oversee outreach across designated districts and coordinate clinical, financial, and social resources for aging clients and their families.

The role acts as a liaison between OMC, community groups, and health organizations to expand a network of resources while delivering compassionate, confidential service across our communities.