Resource Center Coordinator (LSW License Required)

The Ohio Masonic Communities; Springfield (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

Extended Illness Reserve

Paid Holidays

Life Insurance

Education Assistance

Discounted Tuition with partnered-sch

403(b) Retirement Plan with Match

Early Wage Access

Job summary

The Ohio Masonic Communities is seeking a Resource Center Coordinator (LSW License Required) to oversee outreach across designated districts and coordinate clinical, financial, and social resources for aging clients and their families.

The role acts as a liaison between OMC, community groups, and health organizations to expand a network of resources while delivering compassionate, confidential service across our communities.

Qualifications

• Bachelor’s degree in Social Work, Gerontology or related field strongly preferred.
• Experience working with older adults required.
• Experience in social services or related background required.
• Demonstrable outstanding customer service experience required.
• Experience designing and implementing programs preferred.

Responsibilities

• Provide compassionate care coordination and case management services.
• Listen and evaluate clients’ needs telephonically or in-person and advocate for them.
• Answer aging-related questions and connect clients to products and services as needed.
• Bring forward Emergency Financial Assistance requests and follow up on Fund requests.
• Establish a schedule of home visits or calls with each client per plan.
• Track participation and referrals in RC database.
• Visit Masonic Lodges to promote awareness of benefits.
• Develop relationships with not-for-profit service providers to expand resources.
• Coordinate and assist with other OMC departments in coordinating services.
• Maintain confidentiality of client information (HIPAA).
• Assist with OMH outreach events or campus events.

Skills

Customer service

Community outreach

Case management

HIPAA compliance

Public speaking

Education

Bachelor’s degree in Social Work

Gerontology

Related field

Job description

Resource Center Coordinator (LSW License Required)

The Ohio Masonic Communities

The Ohio Masonic Communities includes Browning MasonicCommunity in Waterville, Ohio, Springfield Masonic Community in Springfield,Ohio, and Western Reserve Masonic Community in Medina, Ohio, as well as TheOhio Masonic Communities Foundation and The Ohio Masonic Communities ResourceCenter. Our history is rooted in the Masonic values of service andcharity. We live these values by servingas a trusted partner to help our communities thrive. Many of our residents andstaff have Masonic connections, but it is never required.

We believe in providing the best-in-class care and servicesto our communities. We strive to be an Employer of Choice and an Organizationof choice. Our team members provide our residents with the best care possible,and we believe the key to that is treating our team members to the best.

To treat you to the best while you provide our residentswith the best care, we offer a variety of benefits. Many of these are offeredto both full-time and part-time team members.

• Medical/Dental/Vision Insurance (with manypreventative prescriptions made at 100%)
• Paid-Time-Off (PTO) of up to 136 hours in thefirst year
• Extended Illness Reserve
• Paid Holidays (including a Floating Holiday)
• Life Insurance
• Up to $5000 of Education Assistance per year
• Discounted Tuition with partnered schools,including Hondros College of Nursing
• 403(b) Retirement Plan Participation with Match
• Early Wage Access – Work today, get paidtomorrow
• And more!

We are an equal opportunity employer and encourageapplications from qualified and eligible candidates regardless of sex, race,disability, age, sexual orientation, gender reassignment, religion or belief,marital status, or pregnancy and maternity.

We are ready to welcome you to our team! Browse our currentcareer opportunities to start your journey with us and see the possibilitiesfor where your career could grow with us!

The goal of The Ohio Masonic Communities Resource Center is to help members of our Masonic family, and other Ohioans, wherever they may be, find solutions for their financial, social and clinical needs. We provide a wide variety of resources and services, which contribute to sustaining the health, happiness and independence of individuals and their families. Our focus is on helping those we serve to receive the resources they need in the best location, whether that be their home, one of our campuses, or elsewhere.

SUMMARY:

This position is responsible for being the community outreach coordinator in designated districts. This individual is the principle motivating force in efforts to facilitate the successful aging of clients through providing clinical, financial and social resources addressing their individual needs. This position will also act as the liaison between OMC, community groups, health related organizations, the general public and local businesses to educate and engage them in the Mission of the Ohio Masonic Communities.This individual will enhance existing relationships, develop new relationships and work closely as part of the OMC Resource Center team to develop mutually beneficial relationships to enhance the network of resources available to serve OMC Clients. As a Resource Center Coordinator, this position will provide compassionate care to those we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide compassionate care coordination and case management services. Listen and evaluate each community member or client according to background, interests, abilities, and clinical, financial, and social needs, either telephonically or in-person and act as an advocate and a resource to clients’ and their families.
• Act as a partner in the aging process by answering all aging related questions: sharing information and connecting clients to products and services as needed.
• Bring forward OMC Emergency Financial Assistance requests as outlined by policy, as well as off‑site assistance requests and follow up with recommendations on GLCF and Almoner’s Fund requests.
• Establish a schedule of home visits or calls with each client, per the client’s desired plan if applicable, or as necessary in all other situations.
• Track participation of clients and document activities and track referrals in RC database.
• Visit Masonic Lodges and other bodies in designated districts, doing presentations that promote awareness of the benefits OMC provides to the fraternal membership and the community at large.
• Responsible for professional networking, reaching out to targeted organizations and businesses (both existing and new) to develop mutually beneficial relationships,gain knowledge of available resources and assess community needs.
• Develop relationships with other not‑for‑profit service providers that support one another’s programming and engage our workforce in their communities (Habitat for Humanity, AAA, etc.)
• Coordinate and assist with all other OMC departments in coordinating services for community members or clients as needed.
• Maintain confidentiality of client information at all times and only share when appropriate (HIPAA).
• Other job duties as assigned, which could include but is not limited to, assisting with OMH outreach events, campus events, or other job duties as assigned.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Social Work, Gerontology or related field strongly preferred.
• Experience working with older adults required.
• Experience in social services or related background required.
• Demonstrable outstanding customer service experience required.
• Experience designing and implementing programs preferred.

TRAVEL

• This position will be responsible for the southeastern Ohio area (including; Mahoning County, Columbiana County, Carroll County, Jefferson County, Harrison County, Muskingum County, Guernsey County, Belmont County, Morgan County, Noble County, Monroe County, Washington County, and Athens County).Must have valid driver’s license and be insurable.