Resort Special Events Lead - Guest-Driven Experiences

Omni Hotels; Hot Springs (VA); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Omni Hotels in Hot Springs, VA, seeks an experienced Special Events Supervisor to oversee planning, coordination, and execution of resort activities and events. This role leads and supports the Special Events team in delivering memorable guest experiences while upholding Omni service standards, safety procedures, and operational expectations.

The role requires supervising Attendants, coordinating daily activities, managing registrations and guest check-in, and ensuring smooth event operations

Competenze

• Previous hospitality, recreation, or event experience preferred.
• Supervisory, leadership, or training experience preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to lead a team and manage multiple responsibilities in a fast-paced environment.
• Ability to stand, walk, and lift over 15 pounds.
• Basic computer skills and willingness to learn resort systems.
• Flexibility to work weekends, holidays, and varying shifts.
• Commitment to Omni service standards, teamwork, safety, and exceptional guest experiences.

Mansioni

• Supervise, train, and support Special Events Attendants to ensure high-quality guest service and successful event execution.
• Coordinate daily activities, special events, seasonal programming, and holiday events.
• Oversee event setup, registration, ticket sales, bookings, guest check-in, and breakdown.
• Lead activities such as children's crafts, cookie decorating, painting, tie-dye, bingo, family game nights, lawn games, and movie nights.
• Assist with staff scheduling, task assignments, event coverage, and daily operational planning.
• Ensure team members demonstrate warmth, personalization, proactivity, and awareness in all guest interactions.
• Maintain knowledge of resort amenities, activities, schedules, and hours of operation.
• Monitor event spaces for cleanliness, organization, and safety before, during, and after activities.
• Manage event supplies, equipment, inventory, and departmental organization.
• Address guest concerns, resolve service issues, and identify opportunities to improve guest satisfaction.
• Communicate with resort departments and management to ensure successful event operations.
• Follow safety and emergency procedures and ensure team compliance.
• Perform other duties assigned by management.

Conoscenze

Hospitality experience

Supervisory skills

Customer service

Communication

Organization

Problem solving

Team leadership

Flexibility

Descrizione del lavoro

Omni Hotels in Hot Springs, VA, seeks an experienced Special Events Supervisor to oversee planning, coordination, and execution of resort activities and events. This role leads and supports the Special Events team in delivering memorable guest experiences while upholding Omni service standards, safety procedures, and operational expectations.

The role requires supervising Attendants, coordinating daily activities, managing registrations and guest check-in, and ensuring smooth event operations