Special Events Supervisor PT

Omni Hotels; Hot Springs (VA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Omni Hotels in Hot Springs, VA, seeks an experienced Special Events Supervisor to oversee planning, coordination, and execution of resort activities and events. This role leads and supports the Special Events team in delivering memorable guest experiences while upholding Omni service standards, safety procedures, and operational expectations.

The role requires supervising Attendants, coordinating daily activities, managing registrations and guest check-in, and ensuring smooth event operations

Formación

• Previous hospitality, recreation, or event experience preferred.
• Supervisory, leadership, or training experience preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to lead a team and manage multiple responsibilities in a fast-paced environment.
• Ability to stand, walk, and lift over 15 pounds.
• Basic computer skills and willingness to learn resort systems.
• Flexibility to work weekends, holidays, and varying shifts.
• Commitment to Omni service standards, teamwork, safety, and exceptional guest experiences.

Responsabilidades

• Supervise, train, and support Special Events Attendants to ensure high-quality guest service and successful event execution.
• Coordinate daily activities, special events, seasonal programming, and holiday events.
• Oversee event setup, registration, ticket sales, bookings, guest check-in, and breakdown.
• Lead activities such as children's crafts, cookie decorating, painting, tie-dye, bingo, family game nights, lawn games, and movie nights.
• Assist with staff scheduling, task assignments, event coverage, and daily operational planning.
• Ensure team members demonstrate warmth, personalization, proactivity, and awareness in all guest interactions.
• Maintain knowledge of resort amenities, activities, schedules, and hours of operation.
• Monitor event spaces for cleanliness, organization, and safety before, during, and after activities.
• Manage event supplies, equipment, inventory, and departmental organization.
• Address guest concerns, resolve service issues, and identify opportunities to improve guest satisfaction.
• Communicate with resort departments and management to ensure successful event operations.
• Follow safety and emergency procedures and ensure team compliance.
• Perform other duties assigned by management.

Conocimientos

Hospitality experience

Supervisory skills

Customer service

Communication

Organization

Problem solving

Team leadership

Flexibility

Descripción del empleo

Overview:

The Omni Special Events Supervisor oversees the planning, coordination, and execution of resort activities and special events. This position leads and supports the Special Events team in delivering memorable guest experiences while upholding Omni service standards, safety procedures, and operational expectations.

Responsibilities:

• Supervise, train, and support Special Events Attendants to ensure high-quality guest service and successful event execution.

• Coordinate daily activities, special events, seasonal programming, and holiday events.

• Oversee event setup, registration, ticket sales, bookings, guest check-in, and breakdown.

• Lead activities such as children's crafts, cookie decorating, painting, tie-dye, bingo, family game nights, lawn games, and movie nights.

• Assist with staff scheduling, task assignments, event coverage, and daily operational planning.

• Ensure team members demonstrate warmth, personalization, proactivity, and awareness in all guest interactions.

• Maintain knowledge of resort amenities, activities, schedules, and hours of operation.

• Monitor event spaces for cleanliness, organization, and safety before, during, and after activities.

• Manage event supplies, equipment, inventory, and departmental organization.

• Address guest concerns, resolve service issues, and identify opportunities to improve guest satisfaction.

• Communicate with resort departments and management to ensure successful event operations.

• Follow safety and emergency procedures and ensure team compliance.

• Perform other duties assigned by management.

Tools and Equipment:

Craft supplies, games, costumes, carts and wagons, computers, telephones, printers, Resort Suite, and audiovisual equipment.

Working Environment:

This position requires working indoors and outdoors, standing and walking for extended periods, and lifting items over 15 pounds. Weekend, holiday, and evening availability is required. Participation in themed events and wearing costumes may be necessary.

Qualifications:

• Previous hospitality, recreation, or event experience preferred.

• Supervisory, leadership, or training experience preferred.

• Strong customer service, communication, organization, and problem-solving skills.

• Ability to lead a team and manage multiple responsibilities in a fast-paced environment.

• Ability to stand, walk, and lift over 15 pounds.

• Basic computer skills and willingness to learn resort systems.

• Flexibility to work weekends, holidays, and varying shifts.

• Commitment to Omni service standards, teamwork, safety, and exceptional guest experiences.