Special Events Supervisor PT

Omni Hotels & Resorts; Hot Springs (VA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Omni Homestead Resort & Spa in Virginia seeks a proactive Special Events Supervisor to lead planning, coordination and execution of resort activities and events. You will guide the Special Events Attendants, ensuring outstanding guest experiences while upholding Omni service standards and safety procedures.

Responsibilities include coordinating daily activities, managing registrations and ticketing, and supervising event setup and breakdown.

Formación

• Previous hospitality, recreation, or event experience preferred.
• Supervisory, leadership, or training experience preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to lead a team and manage multiple responsibilities in a fast-paced environment.
• Ability to stand, walk, and lift over 15 pounds.
• Basic computer skills and willingness to learn resort systems.
• Flexibility to work weekends, holidays, and varying shifts.
• Commitment to Omni service standards, teamwork, safety, and exceptional guest experiences.

Responsabilidades

• Supervise, train, and support Special Events Attendants to ensure high-quality guest service and successful event execution.
• Coordinate daily activities, special events, seasonal programming, and holiday events.
• Oversee event setup, registration, ticket sales, bookings, guest check-in, and breakdown.
• Lead activities such as children's crafts, cookie decorating, painting, tie-dye, bingo, family game nights, lawn games, and movie nights.
• Assist with staff scheduling, task assignments, event coverage, and daily operational planning.
• Ensure team members demonstrate warmth, personalization, proactivity, and awareness in all guest interactions.
• Maintain knowledge of resort amenities, activities, schedules, and hours of operation.
• Monitor event spaces for cleanliness, organization, and safety before, during, and after activities.
• Manage event supplies, equipment, inventory, and departmental organization.
• Address guest concerns, resolve service issues, and identify opportunities to improve guest satisfaction.
• Communicate with resort departments and management to ensure successful event operations.
• Follow safety and emergency procedures and ensure team compliance.
• Perform other duties assigned by management.

Conocimientos

Customer service

Leadership

Event coordination

Communication

Problem-solving

Team leadership

Descripción del empleo

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview

The Omni Special Events Supervisor oversees the planning, coordination, and execution of resort activities and special events. This position leads and supports the Special Events team in delivering memorable guest experiences while upholding Omni service standards, safety procedures, and operational expectations.

Responsibilities

• Supervise, train, and support Special Events Attendants to ensure high-quality guest service and successful event execution.
• Coordinate daily activities, special events, seasonal programming, and holiday events.
• Oversee event setup, registration, ticket sales, bookings, guest check-in, and breakdown.
• Lead activities such as children's crafts, cookie decorating, painting, tie-dye, bingo, family game nights, lawn games, and movie nights.
• Assist with staff scheduling, task assignments, event coverage, and daily operational planning.
• Ensure team members demonstrate warmth, personalization, proactivity, and awareness in all guest interactions.
• Maintain knowledge of resort amenities, activities, schedules, and hours of operation.
• Monitor event spaces for cleanliness, organization, and safety before, during, and after activities.
• Manage event supplies, equipment, inventory, and departmental organization.
• Address guest concerns, resolve service issues, and identify opportunities to improve guest satisfaction.
• Communicate with resort departments and management to ensure successful event operations.
• Follow safety and emergency procedures and ensure team compliance.
• Perform other duties assigned by management.

Tools And Equipment

Craft supplies, games, costumes, carts and wagons, computers, telephones, printers, Resort Suite, and audiovisual equipment.

Working Environment

This position requires working indoors and outdoors, standing and walking for extended periods, and lifting items over 15 pounds. Weekend, holiday, and evening availability is required. Participation in themed events and wearing costumes may be necessary.

Qualifications

Previous hospitality, recreation, or event experience preferred. Supervisory, leadership, or training experience preferred. Strong customer service, communication, organization, and problem-solving skills. Ability to lead a team and manage multiple responsibilities in a fast-paced environment. Ability to stand, walk, and lift over 15 pounds. Basic computer skills and willingness to learn resort systems. Flexibility to work weekends, holidays, and varying shifts. Commitment to Omni service standards, teamwork, safety, and exceptional guest experiences.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].