Resort Services Agent

ValorHospitality; Chattanooga (TN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k match

Job summary

Valor Hospitality seeks a proactive sales professional to plan, solicit, and coordinate small group meetings and room sales, driving revenue in assigned markets. You will oversee the sales office, ensure rapid responses, prepare collateral for inspections, and support managers with reservations, audits, and reporting.

You will engage with clients professionally, maintain CRM data, and leverage platforms like Lanyon and Cvent to update hotel information and promotions.

Qualifications

• Strong written and verbal communication to interact effectively with clients and internal teams.
• Excellent customer service skills to build and maintain strong client relationships.
• Ability to manage multiple tasks, schedules, and client accounts accurately.
• Competence with general office software, CRM systems, and other sales-related programs.

Responsibilities

• Oversee the smooth operation of the sales office at all times.
• Monitor phones, voicemails, sales mailbox with same-day response time.
• Prepare collateral for site inspections, outside sales calls, and sales trips.
• Assist Sales Managers with rooming list entry and citywide audits as required.
• Enter, coordinate and follow up with Sales Reservations as needed.
• Assist with rooming list uploads as needed.
• Pull daily and weekly reports such as daily arrivals, activity reports, and GRC reports.
• Distribute weekly Sales Meeting minutes and daily stand-up notes.
• Maintain adequate inventory of office supplies; including sales collateral.
• Assist Director of Sales with month-end data extraction for reports.
• Distribute signed contracts and update banquet menus and hotel info on 3rd party platforms.

Skills

Sales & lead gen

CRM proficiency

Excellent communication

Multi-tasking

Tools

Lanyon

Cvent

Office software

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEPlan, solicit, book, and coordinate small group meetings and room sales to meet/ exceed revenue & profit goals. Oversee the development and performance of all sales activities in assigned market. Identify objectives, strategies, and action plans to exceed revenue matrixes, gain market share, and grow new account business.ESSENTIAL RESPONSIBILTIESResponsible for the smooth operation of the sales office at all times.Monitor Phones, voicemails, sales mailbox – all with same day 2- hour response time.Prepare collateral for site inspections, outside sales calls, and sales trips.Assist Sales Managers with rooming list entry and citywide audits as required.Enter, coordinate and follow up with Sales Reservations as needed.Assist with rooming list uploads as needed.Pull daily and weekly reports such as daily arrivals, activity reports, GRC report Record and distribute.Take and distribute weekly Sales Meeting minutes and daily stand up notes.Maintain adequate inventory of office supplies; including sales collateral.Assist Director of Sales with Month End extraction and assimilation of data for reports.Respond and represent sales manager(s) when out of the office.Distribute and file signed contracts.Daily Reader Boards and door cards.Update banquet menus, promos, and hotel info in all 3rd party platforms. Lanyon, Cvent, etc.Communicate to both, guests and fellow associates, professionally and positively.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESStrong written and verbal communication to interact effectively with clients and internal teams.Excellent customer service skills to build and maintain strong client relationshipsAbility to manage multiple tasks, schedules, and client accounts accurately.Competence with general office software, CRM systems, and other sales-related programs.A mindset for sales, including identifying revenue opportunities like upselling or offering enhancements.PHYSICAL DEMANDSOutside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functionsLift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)Hotel tours, sales calls, trade showsPlease visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.