Group Sales Manager

ValorHospitality; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Hotel discount program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage discounts

Tuition Reimbursement

Job summary

ValorHospitality is seeking a Group Sales Manager to plan and execute group meetings, conferences, and social events across our properties. You will multi-task, meet deadlines, and deliver high-level service while maximizing group revenue.

Responsibilities include handling inquiries, booking SMERF groups, creating event orders, coordinating room blocks, F&B, and AV needs, and maintaining accurate documentation. Travel to site visits and client meetings is required.

Qualifications

• Experience in hotel/group sales or events.
• Excellent written and verbal communication.
• Ability to manage multiple groups and deadlines.

Responsibilities

• Receive and process inquiries for group meetings, events, and rooms.
• Directly sell and book SMERF groups and similar events.
• Create event orders and diagrams; manage room blocks and F&B requirements.
• Coordinate with departments, update BEOs, and maintain documentation.
• Attend site visits and act as on-site client contact; upsell hotel facilities.

Skills

Interpersonal communication

Negotiation

Relationship building

Sales prospecting

Tools

Hotel sales systems

BEO creation

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEThe overall objective and purpose of the Group Sales Manager is to plan for group meetings, conferences, and social events. The ability to multi-task, work under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of customer service is a must.ESSENTIAL RESPONSIBILTIESReceive and complete inquiries for group meetings, events, and rooms only groups. Distribute to appropriate Sales Manager based on the Sales Team Deployment.Directly sell and book SMERF groups.Build strong relationships with customers to fully understand their needs.Create detailed event orders & diagrams to meet the specifications of the client, enter rooming lists, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.Function as the on-site contact to client and address challenges or concerns immediately.Maximize revenue by selling all facets of the hotel to include restaurant, bar, patio, and outlets for upselling.Ability to work with vendors to ensure client satisfaction for all groups.Communicate and enforce contractual agreements with the client pertaining to meeting space, food and beverage, and special concessions.Responsible for the collection of attrition charges owed, as directed.Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments, as directed.Ensure reward points are posted following the conclusion of the event, as directed.Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.Work with sales team to prepare and distribute Group Resume Packet to hotel staff weekly.Generate thank you notes for departed groupsGreet all clients (in rotation with sales manager/DOSM for rooms only groups) as they arrive on the day of arrival.Competently utilize the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).Attend daily ops stand up to provide details on arriving groups, in-house groups, VIPs, and other items as neededReview arrivals report to verify room rates, market segments, and company profiles attached.Provide potential new BT Account info to BT Sales Manager, as neededVerify package guest amenities are coordinated with the front desk to ensure guest receives.Complete amenity forms & note cards and coordinate to ensure guest receives. Log in amenity tracker.Identify VIP Sales guests and coordinate room assignments with front desk, housekeeping, and food & beverage.Complete required reporting and documentation.Directly sell, track, organize, and communicate details for all photo and video shoot bookings.Continue professional development through educational offering made via industry trade groups and educational hospitality associations.Encourage repeat business through excellent customer service and inquiry handling.Other duties and tasks assigned by the management within the job scope.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESCultivates engagement and builds loyalty to the hotel.Proven ability to host/facilitate effective meetings.Ensure proper time and effort is spent to build high-level performance and consistency.Leads with courage to provide a culture of accountability.Utilizes our systems, tools, and resources to accomplish results and achieve goals.Advanced level of written, verbal, and interpersonal communication skillsAbility to prioritize and organize work assignments.Ability to work well in stressful, high-pressure situations.Knowledge of hotel sales systems, including merging menus, blocking function space, and creating BEO's.PHYSICAL DEMANDSOutside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functionsLift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)Hotel tours, sales calls, trade showsBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition Reimbursement