Front Desk Supervisor- $23.00-$26.00

ValorHospitality; San Diego (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401k with match

Hotel discount program

PTO after 90 days

Job summary

Valor Hospitality is seeking a Guest Service Aide to join our US team and support the front desk operations across 25 properties. You will greet guests, assist with reservations, and ensure smooth service delivery with a friendly, professional demeanor.

The role involves learning the hotel software, posting charges, and coordinating with housekeeping and engineering to meet guest needs. Applicable experience is valued.

Qualifications

• Experience in front desk / guest services.
• Strong communication and service orientation.
• Proficient cash handling and computer skills.

Responsibilities

• Assist front desk operations and guest services functions.
• Greet guests and address inquiries with a welcoming manner.
• Handle reservations, postings, and charges accurately.
• Coordinate with housekeeping and engineering on guest requests.

Skills

Guest service

Cash handling

Computer skills

Communication

Teamwork

Tools

PMS software

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEAssist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESCan perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.Communicate with the Engineering Department regarding any maintenance requests from the guests.Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.Issues safety deposit boxes to guests when requested.Provide for a safe work environment by following all safety and security procedures and rules.Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESRequires having excellent computer and cash handling skillsPresent a sociable, outgoing, lively and guest service oriented behavior.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand for extended periods of time.Lift, pull, push, bend, and move items to support the hotel and outletsPlease visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.