Resort Retail & Attractions Leader

Great Wolf Lodge; Colorado Springs (CO); On-site; USD 65,000 - 68,000; Full time

Job summary

Great Wolf Lodge is seeking a Retail Manager to lead the retail department and oversee guest-facing attractions. The role emphasizes strategic planning, staff development, and achieving profitability across retail and attraction operations.

The position requires strong leadership, budgeting, and experience supervising a large retail team, with a focus on delivering exceptional guest experiences and maintaining safety standards throughout the resort.

Qualifications

• High school degree or equivalent.
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
• Minimum of 1 year experience supervising/managing large retail department.
• Minimum of 3 years retail experience.
• Successful completion of criminal background check and drug screen

Responsibilities

• Oversees merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing.
• Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.
• Develops and manages labor, COS, and expense budgets
• Manages staff including employee‑training programs, scheduling and employee relations
• Oversees sales functions including POS system, cash handling, budgets and daily reporting
• Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting

Skills

Staff supervision

Retail management

Budget management

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree in Retail Management

Tools

POS system

Inventory management software

Job description

Great Wolf Lodge is seeking a Retail Manager to lead the retail department and oversee guest-facing attractions. The role emphasizes strategic planning, staff development, and achieving profitability across retail and attraction operations.

The position requires strong leadership, budgeting, and experience supervising a large retail team, with a focus on delivering exceptional guest experiences and maintaining safety standards throughout the resort.