Resort Pool & Beach Server — Guest Experience Pro

Pyramid Global Hospitality; Puerto Rico; On-site; USD 21,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality invites applications for a Pool & Beach Server at Hyatt Regency Grand Reserve Puerto Rico. You will deliver food and beverage service to guests in outdoor areas, maintain presentation standards, and ensure accurate transactions while staying energized in a dynamic resort environment.

The ideal candidate brings high-volume service experience, strong communication, and the ability to work outdoors for extended periods. Prior serving alcohol compliance is required.

Qualifications

• Experience in high-volume restaurant, resort, pool or beach service.
• Strong communication and sales skills.
• Ability to work outdoors for extended periods.
• Must meet applicable requirements for serving alcohol.

Responsibilities

• Proactively approach and acknowledge guests within the assigned service zone.
• Maintain continuous coverage of the assigned pool or beach section.
• Explain food and beverage menus and make recommendations.
• Take and enter orders accurately and promptly.
• Deliver food and beverages to the correct guest location.
• Maintain knowledge of guest location, chair, umbrella, cabana, or designated service-area numbering.
• Check guest satisfaction and provide continuous follow-up.
• Remove used food and beverage items and maintain clean guest areas.
• Follow responsible alcohol service requirements at all times.
• Verify identification as required.
• Process all payments and room charges accurately.
• Maintain control of assigned checks and transactions.
• Follow established procedures regarding glassware and approved containers in pool and beach areas.
• Maintain awareness of environmental and safety conditions affecting service.
• Communicate service delays, unavailable items, weather concerns, or guest issues promptly.
• Assist with maintaining service stations and required operating supplies.
• Support Wet Bar, Kayak Sunset Bar, La Mina, pool operations, beach operations, or other designated F&B areas based on operational needs.
• Perform other reasonable duties as assigned.

Skills

High-volume service

Communication

Outdoor work

Alcohol service

Sales skills

Job description

Pyramid Global Hospitality invites applications for a Pool & Beach Server at Hyatt Regency Grand Reserve Puerto Rico. You will deliver food and beverage service to guests in outdoor areas, maintain presentation standards, and ensure accurate transactions while staying energized in a dynamic resort environment.

The ideal candidate brings high-volume service experience, strong communication, and the ability to work outdoors for extended periods. Prior serving alcohol compliance is required.