Resort Reservations Specialist - On-the-Job Training

Paramount Hospitality Management; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

On the job training

Competitive Pay rates

Benefits (Medical, Dental and Vision)

Paid Time Off

Special Recognition Programs

Team Member Discounts

Job summary

Paramount Hospitality Management is seeking a Front Desk Agent in Orlando to deliver warm, professional guest service and manage reservations with precision. You will handle inquiries, check-ins, and contribute to a smooth front desk operation at our resort properties.

Ideal candidates have flexible AM/PM availability, strong phone etiquette, and the ability to multitask in a fast-paced environment while upselling packages and ensuring guest satisfaction.

Qualifications

• Open availability to work AM and PM shifts, holidays, weekends.
• Experience in front desk or call center preferred.
• Excellent phone etiquette and multitasking skills.
• Proficient computer skills and PMS familiarity.

Responsibilities

• Provide professional guest services to inquiries promptly.
• Input reservations into the PMS accurately.
• Assist front office with daily arrivals reports and rate accuracy.
• Maintain inventory and optimize occupancy without overselling.
• Upsell resort packages and respond to guest inquiries professionally.
• Ensure safety and compliance with laws and standards.

Skills

Phone etiquette

Multitasking

Customer service

Communication skills

Tools

PMS software

Job description

Paramount Hospitality Management is seeking a Front Desk Agent in Orlando to deliver warm, professional guest service and manage reservations with precision. You will handle inquiries, check-ins, and contribute to a smooth front desk operation at our resort properties.

Ideal candidates have flexible AM/PM availability, strong phone etiquette, and the ability to multitask in a fast-paced environment while upselling packages and ensuring guest satisfaction.