Reservations Agent

Paramount Hospitality Management; Orlando (FL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

On the job training

Competitive Pay rates

Benefits (Medical, Dental and Vision)

Paid Time Off

Special Recognition Programs

Team Member Discounts

Résumé du poste

Paramount Hospitality Management is seeking a Front Desk Agent in Orlando to deliver warm, professional guest service and manage reservations with precision. You will handle inquiries, check-ins, and contribute to a smooth front desk operation at our resort properties.

Ideal candidates have flexible AM/PM availability, strong phone etiquette, and the ability to multitask in a fast-paced environment while upselling packages and ensuring guest satisfaction.

Qualifications

• Open availability to work AM and PM shifts, holidays, weekends.
• Experience in front desk or call center preferred.
• Excellent phone etiquette and multitasking skills.
• Proficient computer skills and PMS familiarity.

Responsabilités

• Provide professional guest services to inquiries promptly.
• Input reservations into the PMS accurately.
• Assist front office with daily arrivals reports and rate accuracy.
• Maintain inventory and optimize occupancy without overselling.
• Upsell resort packages and respond to guest inquiries professionally.
• Ensure safety and compliance with laws and standards.

Connaissances

Phone etiquette

Multitasking

Customer service

Communication skills

Outils

PMS software

Description du poste

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.

Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

You will receive:

• On the job training
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1 st day after 60)
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts

Ideal candidates are dedicated to instilling a high standard of guest service in all interactions- ability to handle high-volume high-pressure situation - multiple tasks along with answering phones. The ideal agent will be working a mix of shifts, not limited to AM opening shifts or PM closing shifts, as well as weekends.

This position isnot commission basedand there areno cold callings.

Responsibilities :

• To provide the most professional and thorough guests services to all incoming guests inquiries in a timely manner complimenting the standards set for the resort.
• Imputing reservations into the PMS efficiently and timely with the utmost accuracy.
• Assist the Front Office of each resort with completing daily arrivals reports including reviewing on the books reservations for accuracy, have the necessary deposit details, and ensuring that they are active with appropriate rates.
• Assist in maintaining the inventory as it relates to observing “opened” and “closed” dates to utilize availability through room sales for maximum occupancy without overselling the resort.
• Act as a welcome ambassador by offering full detailed descriptions of the resort and the available rates, while consistently and effectively upselling the resort and packages.
• Maximize the potential profit of the rooms department as it pertains to occupancy and ADR.
• Respond to guest inquiry via email or phone calls with the utmost professionalism and with thorough and accurate responses.
• Operate in compliance with all local, state, and federal laws and government regulations.
• Maintain and ensure a high level of professionalism throughout the department and staff.
• Ensure that all staff members smile and greet all guests and co-workers.
• Expedite special projects as requested within the timeframe required.
• Communicate effectively with all departments.
• Attend quarterly departmental meetings with staff.
• Always maintain a safe and secure environment for both the employees and guests.

Qualifications :

• Open availability to work AM and PM shifts, holidays, weekends, etc.
• Experience working in a resort-preferred but not required - Front Desk Agent, Call center, or similar job experience.
• Must have excellent phone etiquette, multitask skills.
• Must be proficient with computer skills to adapt to the PMS.
• Location: 12562 International Dr

Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.