Guest Experience Agent (Afternoon Shifts)

Paramount Hospitality Management™; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

On the job training

Growth Opportunities

Competitive Pay rates

Medical, Dental and Vision

Company Paid Life Insurance

Paid Time Off

Special Recognition Programs

Team Member Discounts

Job summary

Paramount Hospitality Management is seeking a friendly front desk agent for Floridays Resort Orlando. You will greet guests, assist with check-in/check-out, handle reservations and respond to requests with a smile.

Excellent English communication, cash handling and data entry skills are required. Weekend and holiday availability is a must, and you'll stand, walk, or sit for extended periods while delivering memorable service to owners and guests.

Qualifications

• Excellent verbal and written English communication.
• Cash handling and data entry experience required.
• Availability to work weekends and holidays.
• Ability to stand, sit or walk for extended periods.

Responsibilities

• Greet guests with a welcoming smile and friendly demeanor.
• Assist with check-in and check-out; respond to guest requests.
• Obtain or confirm guest information, assign rooms, activate and distribute keys.
• Collect payment for room charges and other fees.
• Answer phones and direct calls to appropriate personnel.
• Check and respond to emails.
• Maintain a clean and tidy workspace.
• Inform guests of hotel amenities and offerings.
• Access reservation system to determine unit availability and assist guests with reservations or changes.
• Coordinate with housekeeping, room service and security as necessary.
• Resolve guests' complaints and problems calmly and effectively.

Skills

Customer service

Cash handling

Verbal communication

Written communication

English proficiency

Weekend availability

Data entry

Job description

Paramount Hospitality Management is seeking a friendly front desk agent for Floridays Resort Orlando. You will greet guests, assist with check-in/check-out, handle reservations and respond to requests with a smile.

Excellent English communication, cash handling and data entry skills are required. Weekend and holiday availability is a must, and you'll stand, walk, or sit for extended periods while delivering memorable service to owners and guests.