Luxury Wine & Retail Concierge

Carneros Resort and Spa; Napa (CA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off (PTO) and Sick Leave

Job summary

Carneros Resort and Spa in Napa, California is seeking a Retail Associate to provide exceptional guest service while creating thoughtful and personalized interactions. Responsibilities include guiding guests through wine and gourmet food experiences, operating POS systems, and maintaining retail environments. Ideal candidates will be service-oriented and adaptable. Competitive hourly wage with benefits such as medical, dental, and 401(k) match is offered.

Qualifications

• Previous experience in hospitality, retail, food and beverage, or luxury guest service preferred.
• Strong communication and interpersonal skills with a guest-focused demeanor.
• Must be at least 21 years of age.

Responsibilities

• Welcome guests with warmth and hospitality.
• Guide guests through beverage tastings with professionalism.
• Operate POS systems accurately and maintain cleanliness.

Skills

Hospitality

Customer Service

Wine Knowledge

Cash Handling

Retail Sales

Communication

Education

High School Diploma or equivalent

Tools

POS Systems

Job description

Carneros Resort and Spa in Napa, California is seeking a Retail Associate to provide exceptional guest service while creating thoughtful and personalized interactions. Responsibilities include guiding guests through wine and gourmet food experiences, operating POS systems, and maintaining retail environments. Ideal candidates will be service-oriented and adaptable. Competitive hourly wage with benefits such as medical, dental, and 401(k) match is offered.