Resort Ranger Supervisor — Guest Services Lead

Equity LifeStyle Properties; Idyllwild (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties is seeking a Ranger Supervisor in Idyllwild, California. The role supervises rangers, participates in daily operations, greets guests, handles reservations, and maintains front-area appearance.

Candidate should have 2+ years in customer service and supervisory roles, strong communication and computer skills, and familiarity with POS systems. RV business knowledge is a plus.

Qualifications

• High school diploma, or the equivalent.
• 2+ years in a customer service environment and working with a point-of-sale system.
• 2+ years in a supervisory position.
• Exceptional customer service and problem-solving skills.
• Strong communications and computer skills.
• Knowledge of the RV business is a plus.

Responsibilities

• Greet and register incoming members and guests.
• Distribute information to members and guests upon arrival and respond to questions about park rules and regulations.
• Maintain the property’s front entrance and ranger station appearance.
• Record and secure all fees collected at the ranger station.
• Make reservations and/or cancellations in the company’s point-of-sale system.
• Provide detailed reservation information to managers as needed.
• Handle cash and process credit card charges for reservations.
• Reconcile cash and credit records.
• Answer telephone and radio calls and relay messages to staff and members.
• Secure the facilities and amenities.
• Intervene in resort disturbances and respond to members and guest complaints.
• Patrol the property to ensure that resort rules and policies are followed.
• Supervise and train all property rangers.
• Performs on-call emergency service as required.
• Performs other duties as assigned.

Skills

Customer service

Supervisory experience

Communications

Computer skills

Education

High school diploma

Tools

Point-of-sale system

Job description

Equity LifeStyle Properties is seeking a Ranger Supervisor in Idyllwild, California. The role supervises rangers, participates in daily operations, greets guests, handles reservations, and maintains front-area appearance.

Candidate should have 2+ years in customer service and supervisory roles, strong communication and computer skills, and familiarity with POS systems. RV business knowledge is a plus.