Ranger Supervisor

Equity LifeStyle Properties, Inc.; Idyllwild (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Job summary

Equity LifeStyle Properties, Inc. is seeking a Ranger Supervisor in Idyllwild, California to supervise and train rangers and participate in daily property operations.

You will greet guests, manage reservations in the POS system, handle payments, and respond to park rules. The role requires 2+ years in customer service and supervision, with strong communication and computer skills. RV knowledge is a plus.

Qualifications

• High school diploma, or the equivalent.
• 2+ years in a customer service environment and working with a Point-of-Sale system.
• 2+ years in a supervisory position.
• Exceptional customer service and problem-solving skills.
• Strong communications and computer skills.
• Knowledge of the RV business is a plus.

Responsibilities

• Greet and register incoming members and guests.
• Distribute information to members and guests upon arrival and respond to questions about park rules and regulations.
• Maintain the property’s front entrance and ranger station appearance.
• Record and secure all fees collected at the ranger station.
• Make reservations and/or cancellations in the company’s point-of-sale system.
• Provide detailed reservation information to managers as needed.
• Handle cash and process credit card charges for reservations.
• Reconcile cash and credit records.
• Answer telephone and radio calls and relay messages to staff and members.
• Secure the facilities and amenities.
• Intervene in resort disturbances and respond to members and guest complaints.
• Patrol the property to ensure that resort rules and policies are followed.
• Supervise and train all property rangers.
• Performs on-call emergency service as required.
• Performs other duties as assigned.

Skills

Customer service

Supervisory experience

Communication skills

Computer skills

RV industry knowledge

Education

High school diploma

Tools

Point-of-Sale (POS) system

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Ranger Supervisor in Idyllwild, California.

What You’ll Do

The Ranger Supervisor supervises and trains all rangers and participates in the daily operations of the property.

Your Job Will Include

• Greet and register incoming members and guests.
• Distribute information to members and guests upon arrival and respond to questions about park rules and regulations.
• Maintain the property’s front entrance and ranger station appearance.
• Record and secure all fees collected at the ranger station.
• Make reservations and/or cancellations in the company’s point-of-sale system.
• Provide detailed reservation information to managers as needed.
• Handle cash and process credit card charges for reservations.
• Reconcile cash and credit records.
• Answer telephone and radio calls and relay messages to staff and members.
• Secure the facilities and amenities.
• Intervene in resort disturbances and respond to members and guest complaints.
• Patrol the property to ensure that resort rules and policies are followed.
• Supervise and train all property rangers.
• Performs on-call emergency service as required.
• Performs other duties as assigned.

Experience & Skills You’ll Need

• High school diploma, or the equivalent.
• 2+ years in a customer service environment and working with a point-of-sale system.
• 2+ years in a supervisory position.
• Exceptional customer service and problem-solving skills.
• Strong communications and computer skills.
• Knowledge of the RV business is a plus.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Estimated Compensation For This Position In The States Of BC, CA, CO, IL, MA, MD, MN, NJ, NY, VT And WA Is

Hourly: $18.50 - $20.50

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.