Ranger Supervisor - Guest Services & Park Ops Lead

Equity LifeStyle Properties, Inc.; Idyllwild (CA); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) matching

Paid time off

Résumé du poste

Equity LifeStyle Properties, Inc. is seeking a Ranger Supervisor in Idyllwild, California to supervise and train rangers and participate in daily property operations.

You will greet guests, manage reservations in the POS system, handle payments, and respond to park rules. The role requires 2+ years in customer service and supervision, with strong communication and computer skills. RV knowledge is a plus.

Qualifications

• High school diploma, or the equivalent.
• 2+ years in a customer service environment and working with a Point-of-Sale system.
• 2+ years in a supervisory position.
• Exceptional customer service and problem-solving skills.
• Strong communications and computer skills.
• Knowledge of the RV business is a plus.

Responsabilités

• Greet and register incoming members and guests.
• Distribute information to members and guests upon arrival and respond to questions about park rules and regulations.
• Maintain the property’s front entrance and ranger station appearance.
• Record and secure all fees collected at the ranger station.
• Make reservations and/or cancellations in the company’s point-of-sale system.
• Provide detailed reservation information to managers as needed.
• Handle cash and process credit card charges for reservations.
• Reconcile cash and credit records.
• Answer telephone and radio calls and relay messages to staff and members.
• Secure the facilities and amenities.
• Intervene in resort disturbances and respond to members and guest complaints.
• Patrol the property to ensure that resort rules and policies are followed.
• Supervise and train all property rangers.
• Performs on-call emergency service as required.
• Performs other duties as assigned.

Connaissances

Customer service

Supervisory experience

Communication skills

Computer skills

RV industry knowledge

Formation

High school diploma

Outils

Point-of-Sale (POS) system

Description du poste

Equity LifeStyle Properties, Inc. is seeking a Ranger Supervisor in Idyllwild, California to supervise and train rangers and participate in daily property operations.

You will greet guests, manage reservations in the POS system, handle payments, and respond to park rules. The role requires 2+ years in customer service and supervision, with strong communication and computer skills. RV knowledge is a plus.