Resort PBX Operator: Guest Service & Concierge

BENCHMARK; La Quinta (CA); On-site; USD 20,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality’s La Quinta Resort and Club is seeking a PBX Operator to deliver exceptional guest service by answering calls, routing inquiries, and providing accurate information about the resort and local attractions.

The role requires a high school diploma, a friendly, engaging personality, strong verbal and written communication, and the ability to work a fast-paced schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Answer incoming calls within 3 rings and direct calls throughout the resort.
• Dispatch guest calls to appropriate departments via radios or devices.
• Provide accurate information on resort services and local area.
• Log and clear guest calls in the HOT SOS system.
• Follow up on guest calls and complaints using guest name.
• Perform concierge duties including restaurant reservations and activities.
• Maintain the PBX area in a neat and orderly manner.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

PBX system

Job description

Pyramid Global Hospitality’s La Quinta Resort and Club is seeking a PBX Operator to deliver exceptional guest service by answering calls, routing inquiries, and providing accurate information about the resort and local attractions.

The role requires a high school diploma, a friendly, engaging personality, strong verbal and written communication, and the ability to work a fast-paced schedule including weekends and holidays.