PBX (Seasonal)

BENCHMARK; La Quinta (CA); On-site; USD 20,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality’s La Quinta Resort and Club is seeking a PBX Operator to deliver exceptional guest service by answering calls, routing inquiries, and providing accurate information about the resort and local attractions.

The role requires a high school diploma, a friendly, engaging personality, strong verbal and written communication, and the ability to work a fast-paced schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Answer incoming calls within 3 rings and direct calls throughout the resort.
• Dispatch guest calls to appropriate departments via radios or devices.
• Provide accurate information on resort services and local area.
• Log and clear guest calls in the HOT SOS system.
• Follow up on guest calls and complaints using guest name.
• Perform concierge duties including restaurant reservations and activities.
• Maintain the PBX area in a neat and orderly manner.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

PBX system

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!What you will have an opportunity to do:We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.To dispatch all guest calls through radios or devices to the appropriate departmentsBecome fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)To follow up with all guest calls and complaints (using guests name)Be able to perform concierge duties including restaurant reservations, resort activities, off property attractionsTo Log and store all guest packages following all proceduresMaintain the PBX area in a neat and orderly manner.Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.What are we looking for?High school diploma or equivalentA strong desire to make an impact on other peopleAn outgoing and engaging personalityComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$17.50-$17.50Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.