Resort PBX & Guest Services Operator

Leadline Inc.; Kiawah Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Exclusive employee discounts

Employee meals program

On-site parking

401k after 30 days

Medical, dental, vision

Job summary

Kiawah Island Golf Resort is seeking a Telephone Operator to create the first impression for guests by answering calls with a friendly and helpful voice. You will direct inquiries, handle wake-up calls, and assist guests with concierge tasks, delivering accurate information with care.

The role requires a high school diploma, strong English communication, basic computer skills, and the ability to work both independently and as part of a team.

Qualifications

• Positive and energetic attitude.
• Basic computer skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Positivity

Teamwork

Communication in English

Basic computer skills

Education

High school diploma

Job description

Kiawah Island Golf Resort is seeking a Telephone Operator to create the first impression for guests by answering calls with a friendly and helpful voice. You will direct inquiries, handle wake-up calls, and assist guests with concierge tasks, delivering accurate information with care.

The role requires a high school diploma, strong English communication, basic computer skills, and the ability to work both independently and as part of a team.